City Disaster Risk Reduction and Management Office (CDRRMO) External Services
1. Ambulance Services
Providing life-saving transportation for residents of the City of Naga.
| Office or Division | CDRRMO – Emergency Operation Center (EOC) |
|---|---|
| Classification | Simple |
| Type of Transaction | G2C (Government to Citizen) |
| Who may avail | All |
Checklist of Requirements
- Name of patient and vital signs.
- Referrals from healthcare facilities (if applicable).
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Call or text the ambulance hotline: Tel: 0324894155 Mobile: 09163614638 / 09084137220 | Receive call and obtain vital signs | None | 5 minutes | EOC Communicators (JO Staff/Admin. Aide) |
| 2. Wait | Dispatch first responders | None | Depends on location | LDRRMO |
| 3. Assist/guide the team upon arrival | Board and transport patient | None | 5 minutes | Medics (JO Staff/LDRRMO) |
| Total Processing Time | 10 minutes |
2. Inspection Services (Hazard Prone Areas)
Hazard assessment to help prevent accidents and injuries.
| Office or Division | CDRRMO – Admin |
|---|---|
| Classification | Simple |
| Type of Transaction | G2C |
| Who may avail | All |
Checklist of Requirements
- Duly approved letter request for inspection (City Mayor).
- Endorsement from concerned offices: Environment (City ENRO), Buildings and Installations (OBO/CEO CPDC).
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Submit duly approved request letter. | Identify potential hazard that may cause harm. | None | 1 hour | LDRRMO |
| 2. Accompany inspectorate team. | Dispatch inspectorate team to the area. | None | 1 hour | LDRRMO |
| 3. Assist inspectorate team. | Inspect/verify as requested. | None | 2 hours | LDRRMO |
| Total Processing Time | 4 hours |
3. Emergency Response (Landslide, Floods, Fire, Earthquake, and Other Calamities)
Appropriate actions in the event of emergencies and disasters.
| Office or Division | CDRRMO – Emergency Operation Center |
|---|---|
| Classification | Simple |
| Type of Transaction | G2C |
| Who may avail | Affected people/residents in emergency situations |
Checklist of Requirements
- None required.
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Call or message EOC regarding emergency. | Receive and obtain emergency particulars. | None | 10 minutes | EOC Communicators (JO Staff/Admin. Aide) |
| 2. Wait | Dispatch emergency responders: Fire: BFP Medical: CHO Crowd Control: PNP Sea: PCG | None | Depends on location | LDRRMO |
| 3. Assist LDRRM personnel. | Assess the affected area. | None | Depends on situation | LDRRMO |
| 4. Evacuate affected residents/people. | Vehicles: GSO Social services: CSWD | None | Depends on situation | LDRRMO |
| Total Processing Time | 10 minutes |
4. Basic Life Support (BLS) and Standard First Aid (SFA) Training
Training courses to prepare individuals as first responders for medical emergencies.
| Office or Division | CDRRMO – Admin |
|---|---|
| Classification | Simple |
| Type of Transaction | G2C |
| Who may avail | Brgy officials, BDRRMC members, tanods, BHWs, purok leaders, emergency volunteers, teachers, companies, and other sectors |
Checklist of Requirements
- Duly approved letter request (Office of the City Mayor/City Administrator).
- Minimum of twenty (20) participants.
- Venue for the training.
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Submit duly approved letter request. | Receive and get participants’ details. | None | 20 minutes | LDRRMO |
| 2. Wait | Set available schedules. | None | 1 day | LDRRMO |
| 3. Attend BLS/SFA Training. | Conduct BLS/SFA training. | None | 2 days | LDRRMO |
| Total Processing Time | 3 days & 20 minutes |
5. CCTV Viewing
Viewing and storing events for later reference via CCTV system.
| Office or Division | CDRRMO – Emergency Operation Center |
|---|---|
| Classification | Simple |
| Type of Transaction | G2C |
| Who may avail | Authorized persons |
Checklist of Requirements
- Court order, Police blotter, or request from barangay.
- Duly approved CCTV viewing form (Office of the City Mayor).
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Submit duly approved CCTV form. | Receive form and retrieve required footages. | None | 30 minutes | CCTV Operators (Admin. Aide I/JO Staff/Admin. Aide VI) |
| 2. Assist CCTV operator. | Review footages. | None | 1 day | CCTV Operators (Admin. Aide I/JO Staff/Admin. Aide VI) |
| Total Processing Time | 1 day & 30 minutes |