City Environment and Natural Resources Office (C-ENRO) – External Services
1. First Household Desludging Service (Free Service)
For home owners who wish to desludge their domestic septic tanks, the first collection is free to ensure proper septic tank maintenance.
- Office/Division: City Environment and Natural Resources Office (C-ENRO)
- Classification: Simple
- Type of Transaction: G2C – Government to Citizen
- Who may avail: All
Checklist of Requirements
| Requirements | Where to Secure |
|---|---|
| Voter’s ID or Voter’s Certification | COMELEC |
| Tax Declaration | Assessor’s Office |
| Recent Tax Bill | Assessor’s Office |
| Lot Owner’s Consent | Lot Owner |
| Barangay Residency Certification | Brgy. Captain |
| City of Naga Household Card | CICRD |
| Purok Certification | Purok President |
Notes:
- Subject to inspection per the Philippine Clean Water Act 2004.
- Desludging service excludes domestic wastes mixed with animal wastes and those containing oil and grease.
- Service is available Monday to Saturday, 8:00 AM to 5:00 PM.
- Only complete and compliant applications will be accepted.
Client Steps:
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Walk in and fill out the Desludging Application Form | Check and inform client | None | 5 minutes | Admin. Aide |
| 1.1 Check filled information in the application | None | 5 minutes | Admin. Aide | |
| 1.2 Inform client about the inspection | None | Admin. Aide | ||
| 2. Wait for the inspection | Household evaluation and inspection | None | 3 days | JO Staff |
| 2.1 Inspect septic tank | None | JO Staff | ||
| 3. Proceed to Barangay Hall for residency verification | Residency verification | None | 5 minutes | Brgy. Chairman |
| 3.1 Sign Desludging Form | None | Brgy. Chairman | ||
| 4. Submit complete documents | Recheck documents | None | 3 minutes | Admin. Aide |
| 4.1 Assess requirements for approval | None | 2 minutes | Admin. Aide | |
| 5. Proceed to Mayor’s Office for final approval | Mayor’s verification and interview | None | 5 minutes | City Mayor/City Administrator |
| 6. Return to C-ENRO for submission of Approved Application Form | Recheck documents | None | 1 minute | Admin. Aide |
| 6.1 Set schedule for desludging service | None | 1 minute | Admin. Aide |
TOTAL Processing Time: 3 days & 27 minutes
2. Desludging Service (Paid Service)
For homeowners who wish to avail of subsequent desludging services.
- Office/Division: City Environment and Natural Resources Office (C-ENRO)
- Classification: Simple
- Type of Transaction: G2C – Government to Citizen
- Who may avail: All
Checklist of Requirements
| Requirements | Where to Secure |
|---|---|
| LGU Official Receipt | City Treasurer’s Office |
| Voter’s ID or Voter’s Certification | COMELEC |
| City of Naga Household Card | CICRD |
| Purok Certification | Purok President |
Notes:
- Subject to inspection per the Philippine Clean Water Act 2004.
- Desludging service excludes domestic wastes mixed with animal wastes and those containing oil and grease.
- Service available Monday to Saturday, 8:00 AM to 5:00 PM.
- 20% discount for City of Naga residents.
- Only complete and compliant applications will be accepted.
Client Steps:
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Walk in and fill out the Desludging Application Form | Check and inform client | None | 5 minutes | Admin. Aide |
| 1.1 Check filled information in the application | None | 5 minutes | Admin. Aide | |
| 1.2 Inform client about the inspection | None | Admin. Aide | ||
| 2. Wait for inspection | Household evaluation and inspection | None | 3 days | JO Staff |
| 2.1 Inspect septic tank | None | JO Staff | ||
| 3. Proceed to Barangay Hall for residency verification | Residency verification | None | 5 minutes | Brgy. Chairman |
| 3.1 Sign Desludging Form | None | Brgy. Chairman | ||
| 4. Pay to the cashier | Issuance of Official Receipt | Service Fee | 10 minutes | LRCO or Admin. Aide |
| 5. Submit documents with Official Receipt | Recheck documents for approval | None | 5 minutes | Admin. Aide |
| 6. Proceed to Mayor’s Office for final approval | Mayor’s verification and interview | None | 5 minutes | Admin. Aide |
| 7. Submit Approved Desludging Application Form | Recheck documents | None | 1 minute | Admin. Aide |
| 7.1 Set schedule for desludging service | None | 1 minute | Admin. Aide |
TOTAL Processing Time: 3 days & 32 minutes
3. Response to Environmental Complaints
For public reporting of illegal environmental activities or violations for investigation.
- Office/Division: City Environment and Natural Resources Office (C-ENRO)
- Classification: Simple
- Type of Transaction: G2C – Government to Citizen
- Who may avail: All
Checklist of Requirements
| Requirements | Where to Secure |
|---|---|
| None | None |
Notes:
- Environmental complaints are documented and acted upon immediately.
- C-ENRO personnel conduct ground inspections, often in collaboration with other offices, to generate inspection reports.
- A technical conference may be called if needed to resolve the issue.
Client Steps:
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Report complaint via walk-in or phone | Record details of complaint | None | 10 minutes | Admin. Aide/EMS |
| 1.1 Record complainant’s address and contact | None | Admin. Aide/EMS | ||
| 1.2 Set schedule for inspection | None | Admin. Aide/EMS | ||
| 2. Wait for ground inspection | Conduct ground inspection | None | 1 day | EMS |
| 3. Receive action and recommendations | Document action taken and recommendations | None | 10 minutes | EMS |
| 3.1 Call for a technical conference | None | EMS |
TOTAL Processing Time: 1 day & 20 minutes
4. Assistance for Tree Cutting Permit
For individuals or entities wishing to cut trees for legal purposes.
- Office/Division: City Environment and Natural Resources Office (C-ENRO)
- Classification: Simple
- Type of Transaction: G2C – Government to Citizen
- Who may avail: All
Checklist of Requirements
| Requirements | Where to Secure |
|---|---|
| No Objection to Cut Tree Certificate | Barangay Captain |
| Tax Declaration or Lot Title | City Assessor’s Office |
| Application Form for Tree Cutting Permit | DENR-CENRO |
| Photo of the Concerned Tree | Owner |
| Permit Fee | Owner |
Notes:
- Only DENR-CENRO is authorized to issue a Tree Cutting Permit.
- Cutting trees without a permit is punishable by law.
- Available Monday to Friday, 8:00 AM to 5:00 PM.
- Only complete and compliant applications will be accepted.
Client Steps:
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Walk in requesting tree cutting | Advise client on alternatives | None | 5 minutes | Admin. Aide/EMS |
| 1.1 Provide list of necessary requirements | None | Admin. Aide/EMS | ||
| 1.2 Request copy of approved tree cutting permit | None | Admin. Aide/EMS | ||
| 2. Proceed to DENR for application and requirements submission | Inspect tree and location | Permit Fee | 3 days | DENR-CENRO |
| 2.1 Geo-tag tree | None | DENR-CENRO | ||
| 2.2 Process permit issuance | None | DENR-CENRO | ||
| 3. Submit Tree Cutting Permit copy to C-ENRO | Receive copy of permit | None | 1 minute | Admin. Aide/EMS |
| 3.1 Advise on cutting procedure | None | Admin. Aide/EMS |
TOTAL Processing Time: 3 days & 6 minutes
5. Issuance of City Environmental Certificate for New Establishment Registration
New establishments to be registered in the Business Processing and Licensing Office must comply with C-ENRO’s requirements before the City Environmental Certificate is issued.
- Office/Division: City Environment and Natural Resources Office (C-ENRO)
- Classification: Simple
- Type of Transaction: G2B – Government to Business
- Who may avail: All
Checklist of Requirements
(Include list from the original document)
Client Steps:
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Walk in requesting Environmental Certificate | Assist BPLO | None | 5 minutes | Admin. Aide/EMS |
| 1.1 Schedule inspection with BPLO | None | BPLO Inspectorate | ||
| 2. Wait for inspection | Conduct inspection | None | 3 days | BPLO Inspectorate |
| 3. Submit requirements | Receive documents | None | 1 minute | Admin. Aide/EMS |
| 4. Process Mayor’s Business Permit Application | Issue Environmental Certificate | None | 1 minute | Admin. Aide/EMS |
TOTAL Processing Time: 3 days & 7 minutes