Office of the City Social Welfare and Development Officer
External Services
1. Aid to Individuals/Families in Crisis Situation (AICS)
Description:
Aid to Individual/Families in Crisis Situation (AICS) provides limited assistance (cash) to individuals and families who are unable to function normally due to socio-economic difficulties.
Office or Division:
Office of the City Social Welfare and Development Officer (CSWD)
Classification:
Simple
Type of Transaction:
Government to Citizen (G2C)
Who may avail:
Nagahanon indigent, marginalized, and vulnerable/disadvantaged individuals and families in crisis situations as assessed by the Social Worker.
Checklist of Requirements
- Purok Certificate – From the Purok Official where the client is a member.
- Certificate of Indigency – From the Barangay Captain where the client resides.
- Valid ID of the claimant – Choose one from the following:
- BIR ID, Driver’s License, PRC ID, Voter’s ID, Postal ID, UMID ID, SSS ID, Senior Citizen ID, PWD ID, Solo Parent’s ID, Voter’s Certification, or any Government-issued ID.
- Additional Documents:
- Medical Assistance: Medical Certificate/Abstract, Hospital Bill, and related medical prescriptions.
- Funeral Assistance: Death Certificate, Service Contract.
- Educational Assistance: Recent School Tuition Fee, School ID, or Enrollment Certificate.
Client Steps & Agency Actions
| Client Steps | Agency Actions | Fees | Processing Time | Responsible Person |
|---|---|---|---|---|
| Submit completed forms and required documents. | Review and assess the completeness of the documents. | None | 3 minutes | Admin. Aide |
| If incomplete, inform the client to complete requirements. | None | |||
| If complete, instruct client to proceed to CSWD office for interview. | None | |||
| Conduct assessment based on the interview. | None | 10 minutes | SWO/CSWDO | |
| Return documents signed by the social worker to Mayor’s Office. | None | 3 minutes | Client | |
| Return on the date indicated to claim financial assistance. | Notify client when the cash assistance is ready for release. | None | 5 minutes | Officer in charge |
| Total: 21 minutes |
2. Provision of Social Case Study Report for Referral to Other Social Welfare Agencies
Description:
This service issues a case study report for individuals or families to seek medical, educational, burial, and financial assistance from other social welfare agencies (NGOs/GOs).
Office or Division:
Office of the City Social Welfare and Development Officer (CSWD)
Who may avail:
Nagahanons who are indigent or vulnerable and wish to avail assistance from external agencies.
Client Steps & Agency Actions
| Client Steps | Agency Actions | Fees | Processing Time | Responsible Person |
|---|---|---|---|---|
| Present required documents. | Evaluate submitted documents. | None | 5 minutes | SWO/CSWDO |
| Provide general information (interview). | Intake interview with the client. | None | 20 minutes | SWO |
| Wait for the preparation of the Social Case Study Report. | Prepare the Case Study Report and have it signed by the CSWDO. | None | 35 minutes | SWO |
| Claim the signed Social Case Study Report. | Release the signed report. | None | 5 minutes | Handling Social Worker |
| Total: 1 hour 5 minutes |
3. Provision of Social Case Study Report for Medicolegal Cases
Description:
This service provides case study reports for individuals or families who are victims of abuse, to be used in filing cases or ongoing legal processes.
Office or Division:
Office of the City Social Welfare and Development Officer (CSWD)
Who may avail:
Nagahanons who are victims of abuse (women, children, and youth).
Client Steps & Agency Actions
| Client Steps | Agency Actions | Fees | Processing Time | Responsible Person |
|---|---|---|---|---|
| Present Court Order or Police Request. | Conduct an interview with the client. | None | 30 minutes | SWO |
| Sign the General Information Sheet. | Prepare the General Information Sheet. | None | 20 minutes | SWO |
| Wait for the preparation of the Social Case Study Report. | Prepare the Case Study Report and have it signed by the CSWDO. | None | 35 minutes | SWO |
| Claim the signed Social Case Study Report. | Release the signed report. | None | 5 minutes | Client |
| Total: 1 hour 30 minutes |
4. Issuance of Referral Letters for Public Attorneys Office (PAO) for Legal Assistance
Description:
This service provides referral letters to indigent individuals seeking assistance from the Public Attorney’s Office (PAO).
Office or Division:
Office of the City Social Welfare and Development Officer (CSWD)
Who may avail:
Nagahanons who are victims of abuse (women, children, and youth).
Client Steps & Agency Actions
| Client Steps | Agency Actions | Fees | Processing Time | Responsible Person |
|---|---|---|---|---|
| Submit documents and request certificate. | Conduct an interview. | None | 10 minutes | SWO/CSWDO |
| Sign the General Information Sheet. | Prepare the Referral Form and have it reviewed by the CSWDO. | None | 20 minutes | SWO/CSWDO |
| Wait for the preparation of the Referral Form. | Prepare the Referral Form and issue the certificate. | None | 10 minutes | SWO |
| Sign the logbook and claim the certificate. | Release the prepared Referral Form. | None | 10 minutes | SWO |
| Total: 50 minutes |
5. Issuance of Solo Parents and Senior Citizen’s Identification Cards
Description:
Issuance of identification cards for eligible solo parents and senior citizens.
Office or Division:
Office of the City Social Welfare and Development Officer (CSWD)
Who may avail:
Nagahanons who are 60 years old and above or solo parents with children below 18 years old.
Checklist of Requirements
Senior Citizen Application:
- Purok Certificate, Community Tax Certificate (cedula), Birth Certificate, Voter’s ID, 1×1 Picture, and Filled in Application Form.
Solo Parent Application: - Purok Certificate, Barangay Certification, ID pictures, children’s birth certificate, spouse’s death certificate (if applicable), Voter’s ID, and Application Form.
Client Steps & Agency Actions
| Client Steps | Agency Actions | Fees | Processing Time | Responsible Person |
|---|---|---|---|---|
| Submit documents and fill in the application form. | Review and provide application form. | None | 5 minutes | Admin. Aide CSWD |
| Fill in the form and submit to the appropriate office. | Review forms and instruct the client on ID pickup. | None | 1 week | Admin. Aide CSWD |
| Wait for the application processing. | Home visitation and Social Case Study Report (if solo parent). | None | 1 week | SWO |
| Sign the logbook and claim the ID. | Release the ID after reviewing the logbook. | None | 5 minutes | Admin. Aide CSWD |
| Total: 2 weeks & 10 minutes |
6. Case Conference with Victims of Abuse (Women, Children, and Youth)
Description:
Provide counseling sessions and assistance to victims of abuse.
Office or Division:
Office of the City Social Welfare and Development Officer (CSWD)
Who may avail:
Nagahanons who are victims of abuse (women, children, and youth).
Client Steps & Agency Actions
| Client Steps | Agency Actions | Fees | Processing Time | Responsible Person |
|---|---|---|---|---|
| Report the incident to CSWD. | Intake interview with the client. | None | 15 minutes | SWO |
| Attend counseling sessions. | Provide counseling sessions to the clients. | None | 2-3 hours | Counselor/Social Worker |
| Total: 3 hours 15 minutes |
7. Facilitate Rescue Operation to Victims of Violence
Office or Division: Office of the City Social Welfare and Development Officer (CSWD)
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who May Avail: All Nagahanons who are victims of abuse (women, children, and youth)
Checklist of Requirements:
| Requirements | Where to Secure |
|---|---|
| One (1) copy of Medical Certificate | Attending Physician |
| One (1) copy of Police Blotter | PNP – Women’s Desk |
| NVAW Form | BLGU |
Client Steps:
| Client Steps | Agency Actions | Processing Time | Person Responsible |
|---|---|---|---|
| 1. Request for a rescue operation | Intake Interview | 15 minutes | SWO |
| 2. Wait | Coordinate with PNP – Women’s Desk Personnel | 30 minutes | |
| 3. Wait | Area Visitation | 1 hour |
Total Processing Time: 1 hour & 45 minutes
8. Operation for Naga Youth Holding Center
Office or Division: Office of the City Social Welfare and Development Officer (CSWD)
Classification: Complex
Type of Transaction: Government to Citizen (G2C) and Government to Government (G2G)
Who May Avail: Children in conflict with the law (ages 12-17)
Checklist of Requirements for Admission:
| Requirements | Where to Secure |
|---|---|
| Blotter Report & Court Order for Child | Referring Party (Women Children Protection Desk) |
| Certificate of Discernment | LGU Social Worker |
| Referral Letter | Women Children and Protection Desk |
| Birth Certificate/Other Legal Documents | Parents/Local Civil Registrar/School |
| Recent Medical Certificate | City Health Office/Infirmary |
| Proof of Residency (Barangay Certificate) | Barangay |
Client Steps:
| Client Steps | Agency Actions | Processing Time | Person Responsible |
|---|---|---|---|
| 1. Submit required documents | Checking of documents and issuing the application form | 5 minutes | SWO |
| 2. Undergo body search | Ensure the child does not bring deadly weapons or drugs | 5 minutes | Security Guards/Houseparent |
| 3. Undergo Admission Pre-Conference | Orientation on House Rules, Program and Services | 5 minutes | SWO |
| 4. Undergo quarantine | Health protocols and quarantine | 1 week | Houseparent/Security Guards |
| 5. Subjected to Initial Case Study | Intake Interview to gather other information | 20 minutes | SWO |
| 6. Referral/Discharge from the Center | Reintegration to family/community or referral to rehabilitation | 20 minutes | SWO |
Total Processing Time: 1 week
9. Person’s With Disabilities Affairs Office
Office or Division: Office of the City Social Welfare and Development Officer (CSWD)
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who May Avail: Nagahanon Persons with Disability (PWD)
Checklist of Requirements for Issuance of PWD I.D:
| Requirements | Where to Secure |
|---|---|
| One (1) copy of Purok Certificate | Purok Official |
| One (1) copy of Barangay Certification | Barangay |
| Two (2) 1×1 ID Pictures | Client |
| Voter’s Certificate/Voter’s ID | COMELEC |
| Filled-in PWD Application Form with doctor’s signature | PDAO Building |
| Medical Certificate | From the doctor |
Client Steps:
| Client Steps | Agency Actions | Processing Time | Person Responsible |
|---|---|---|---|
| 1. Submit required documents | Review documents and issue application form | 5 minutes | PDAO Staff |
| 2. Fill out application and submit to PDAO | Review forms and provide the date for ID pickup | 1 week | PDAO Staff |
| 3. Claim PWD I.D | Retrieve logbook for ID claims and release the ID | 5 minutes | PDAO Staff |
Total Processing Time: 1 week
10. Center for Nagahanon Children with Special Needs
Office or Division: Office of the City Social Welfare and Development Officer (CSWD)
Type of Transaction: Government to Citizen (G2C)
Who May Avail: Nagahanon Children with Special Needs/Disabilities
Checklist of Requirements:
| Requirements | Where to Secure |
|---|---|
| One (1) Photocopy of Purok Certificate | Purok Official |
| One (1) Photocopy of Barangay Certification | Barangay |
| One (1) Photocopy of Birth Certificate | Client |
| Two (2) 1×1 ID Pictures | Client |
| Intake Form | CNCSN Building |
| Medical Certificate and Doctor’s Referral | From the doctor |
| Psychological Assessment for SPED | From the doctor |
Client Steps:
| Client Steps | Agency Actions | Processing Time | Person Responsible |
|---|---|---|---|
| 1. Submit documents to CNCSN | Review documents and interview client | 5 minutes | CNCSN Staff |
| 2. Schedule PT or SPED session | Enroll and schedule for sessions | 5 minutes | Physical Therapist/Staff |
Total Processing Time: 10 minutes