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CITIZEN’S CHARTER – LOCAL CIVIL REGISTRAR (LCR), CITY OF NAGA


1. Timely Registration of Birth, Marriage and Death Certificate

Facts of a person’s birth, marriage, and death shall be registered within the 30-day reglementary period, except for marriage (with Marriage License), which must be registered within 15 days.

Office or Division: Office of the City Civil Registrar (OCCR)
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail:

  • Document Owner

  • Hospitals and Birthing Centers

  • Funeral Homes

  • Solemnizing Officers

  • DSWD Personnel


CHECKLIST OF REQUIREMENTS

Document TypeForm & Supporting DocumentsWhere to Secure
Live Birth– Certificate of Live Birth – Form No. 102 (Rev. Aug. 2016)
– Affidavit to Use the Surname of the Father (AUSF) for illegitimate children born after March 18, 2024
– Official Receipt (AUSF – ₱200.00, Affidavit Fee – ₱50.00)
Hospital, Birthing Center, Midwife, LCR Office
MarriageCertificate of Marriage – Form No. 97 (Rev. Aug. 2016)Solemnizing Officer, LCR Office
Fetal DeathFetal Death Certificate – Form No. 103A (Rev. Jan. 1993)Hospital, Birthing Center, Midwife, LCR Office
DeathDeath Certificate – Form No. 103 (Rev. Jan. 1993)Hospital, Funeral Homes, LCR Office

SERVICE PROCEDURE

Client StepsAgency ActionsFees to be PaidProcessing TimeResponsible Personnel
1. Submit duly filled out form at Counter 41.0 Check document completeness
1.1 Assign registry number
1.2 Secure Civil Registrar’s signature
As applicable (see above)10 minutesJehans Capada – Registration Officer I
Alternates:
Janine Suarez – Assistant Reg. Officer (Counter 2)
Claire Repunte – Reg. Officer II (Counter 3)
Angelita Generale – City Civil Registrar
Grace Marquez – Reg. Officer IV
Eva Laput – Reg. Officer III
2. Receive registered document2.0 Release of documentNone15 minutesJehans Capada – Registration Officer I

TOTAL TIME: 25 minutes

TOTAL FEES:

  • AUSF: ₱200.00

  • Affidavit Fee: ₱50.00
    (Applicable only for illegitimate children born after March 18, 2024)


2. Delayed Registration of Civil Registry Documents

Facts of a person’s birth, marriage, and death that were not registered within the reglementary period shall avail of this service.

Office or Division: Office of the City Civil Registrar (OCCR)
Classification: Highly Technical
Type of Transaction: Government to Citizen (G2C)
Who may avail:

  • Owner of the document

  • Father, mother, or guardian desiring to register birth, death, fetal death, or marriage at place of occurrence


CHECKLIST OF REQUIREMENTS

Delayed Registration of Birth

No.RequirementWhere to Secure
1Accomplished Certificate of Live Birth (COLB) – 4 copies (black ink only)OCCR, Hospital, Clinic, Health Institutions
2Affidavit of Delayed Registration (back side of COLB) – 4 copiesOCCR, Hospital, Clinic, Health Institutions
3Negative Certification of Birth (PSA)Philippine Statistics Authority (PSA)
4Negative Certification of Birth (Local)Local Civil Registrar
5Any two documentary evidence showing child’s name, date/place of birth, and parents’ names: Baptismal Certificate, School Records (Form 137E), Income Tax Return of Parents (showing child’s name), Insurance Policy, Medical Records, Voter’s Certification, PhilHealth MDRChurch, School, Company, GSIS/SSS/PhilHealth or Insurance Company, Hospital/Clinic, COMELEC, PhilHealth
6Certificate of ResidencyBarangay Hall
7Unedited 2×2 picture (white background, taken within 3 months) – 2 copiesPhoto Studio
8National ID of applicant and parents (optional for ages 0-1 year)PSA-PhilSys
9Affidavit of two disinterested persons who witnessed or knew the birthLaw Office
10Marriage Certificate of applicant and parentsLocal Civil Registrar
11Self-affidavit certifying the veracity of supporting documentsOCCR
12For non-marital children availing R.A. 9255 / Acknowledgment under Civil Code:
a) AUSF executed by mother/guardian (0-6 yrs)
b) AUSF with attestation of mother/guardian (7-17 yrs)
c) AUSF executed by child (18+ yrs)
OCCR or Law Office
13Personal appearance of:
a) 18 years old and above
b) Parents or judicial guardians (for marital minor applicants)
c) Mother only (for non-marital minor applicants)
14If one parent is a foreigner:
a) Marriage Certificate of parents
b) Birth Certificate of parents
c) Valid Passport or BI Clearance Certificate or ACR I-Card of foreign parent
Local Civil Registrar, Department of Foreign Affairs

Delayed Registration of Death

No.RequirementWhere to Secure
1Duly accomplished Municipal Form 103 (4 copies)OCCR
2Negative Certification of Death (PSA)PSA Outlet or City of Naga BREQS Outlet
3Negative Certification of Death (Local)OCCR
4Burial PermitOffice of the City Treasurer
5Certificate of DeathParish where mass was celebrated
6Medical Certification (if applicable)Hospital
7Affidavit for Delayed Registration of DeathOCCR / Law Office

Delayed Registration of Marriage

No.RequirementWhere to Secure
1Accomplished Municipal Form No. 97 (4 copies)OCCR
2Negative Certification of Marriage (PSA)PSA Outlet or City of Naga BREQS Outlet
3Negative Certification of Marriage (Local)OCCR
4Copy of unregistered Certificate of MarriageOCCR
5Document or Birth Certificate of children showing date & place of marriageParish, Office of the Mayor, Trial Court
6Affidavit for Delayed Registration of MarriageOCCR / Law Office / LCRO

SERVICE PROCEDURE

Client StepsAgency ActionsFees to be PaidProcessing TimePerson Responsible
1. Submit all required documents at Counter 2 or 31.0 Receive and check document completeness
1.1 Issue Order of Payment if documents complete
1.2 Start processing request
None20 minutesJanine Suarez, Asst. Registration Officer (Counter 2)
Claire Repunte, Reg. Officer II (Counter 3)
Alternates:
Jehans Capada, Reg. Officer I (Counter 4)
Yvonne Sasan, Admin Aide I (Counter 6)
2. Pay fees at Cashier Section showing Order of Payment2.0 Accept payment based on Order of Payment₱250.00 (within city)
₱500.00 (out of town)
₱80.00 Certified True Copy
15 minutesCashier CTO-Cashier Section 1-5
3. Return to OCCR for final processing3.0 Check Official Receipt
3.1 Client signs prepared Municipal Form
3.2 Advise client to come back after 10-day posting (per A.O. No. 1, Series 1993, Rule 13)
Registration starts next day
None10 minutes + 10 days postingJanine Suarez, Asst. Reg. Officer
Claire Repunte, Reg. Officer II

TOTAL FEES:

  • Within city: ₱250.00

  • Out of town: ₱500.00

  • Certified True Copy: ₱80.00

PROCESSING TIME: 10 days and 45 minutes


 

3. Acknowledgement & RA 9255 (Affidavit to Use the Surname of the Father)

An act allowing illegitimate children to use the surname of the father.

Office or Division: Office of the City Civil Registrar (OCCR)
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail:

  • The person himself/herself, if 18 years old and above

  • Father and mother


CHECKLIST OF REQUIREMENTS

No.RequirementWhere to Secure
1Certificate of Live Birth (COLB) of the child – PSA copyPSA Outlet or City of Naga BREQS Outlet
2Affidavit of Admission of Paternity (for children born Aug. 3, 1988 and after) / Affidavit of Acknowledgement (on or before Aug. 2, 1988)OCCR
3Affidavit to Use the Surname of the Father (AUSF) – for illegitimate children born after March 18, 2004:
– Executed by Mother for child 0-6 years old
– Executed by Child & Mother for child 7-17 years old
– Executed by the Person if 18 years old and over
OCCR
4Valid ID of parents and/or childGSIS, SSS, Philhealth, Pag-ibig, Company ID, National ID, other government IDs
5Any document showing the last name of the father, such as but not limited to:
– Baptismal Certificate
– Immunization Card / Medical Records
– School Records
Church, Hospital/Clinic/Health Institutions, School

SERVICE PROCEDURE

Client StepsAgency ActionsFees to be PaidProcessing TimePerson Responsible
1. Submit all required documents to Counter 3 or Counter 4 for initial assessment1.0 Receive documents, check for completeness
1.1 Issue Order of Payment after document verification
1.2 Start processing request
None20 minutesClaire Repunte (Reg. Officer II) Counter 3
Jehans Capada (Reg. Officer I) Counter 4
2. Pay required fees at Cashier Section by showing Order of Payment2.0 Accept payment based on Order of Payment
2.1 Issue Official Receipt
– Acknowledgement: ₱200.00
– RA 9255: ₱200.00
– Affidavit Fee: ₱50.00
– Birth Certificate: ₱80.00
 Cashier CTO-Cashier Section 1-5
3. Return to OCCR staff for document processing3.0 Check Official Receipt
3.1 Register Affidavits in Legal Instrument Book
3.2 Prepare Certificate of Live Birth with annotation for Acknowledgement/RA 9255
None10 minutesClaire Repunte, Jehans Capada
4. Claim prepared documents and endorsement letter for mailing to PSA Manila4.0 Release endorsement letter to PSA Manila and annotated Certificate of Live Birth to clientNone10 minutesClaire Repunte, Jehans Capada, Angelita Generale (City Civil Registrar)

TOTAL FEES: ₱530.00

PROCESSING TIME: Approximately 40 minutes

4. Legitimation

Legitimation of children by subsequent marriage of parents.
Office or Division: Office of the City Civil Registrar (OCCR)
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: The person himself if 18 years old and over, father & mother

CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Submit 1 original & 2 photocopies of the following: 
1. Certificate of Live Birth (COLB) of child – PSA copyPhilippine Statistics Authority (PSA) / City of Naga BREQS and other outlets
2. Affidavit of Legitimation signed by both parentsOCCR
3. Affidavit of Admission of Paternity (Aug. 3, 1988 and above) / Affidavit of Acknowledgement (on or before August 2, 1988)OCCR
4. CENOMAR of parentsPhilippine Statistics Authority (PSA) / City of Naga BREQS and other outlets
5. Certificate of Marriage of Parents – PSA copyPhilippine Statistics Authority (PSA) / City of Naga BREQS and other outlets
6. Death Certificate of deceased parents if applicablePhilippine Statistics Authority (PSA) / City of Naga BREQS and other outlets
7. Valid ID of parentsUMID ID, COMELEC ID, Philhealth ID, National ID and other valid IDs
8. Any document showing the last name of the father, such as but not limited to:
• Baptismal Certificate
• Immunization Card / Medical Records
• School Records
Church
Hospital / Clinic / Health Institutions
School

CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit the required documents to Counters 3 & 4 for initial assessment and verification.1.0 Receive the required documents and check for completeness
1.1 Issue the Order of Payment after all required documents were submitted
1.2 Start processing the request.
None20 minutes

Claire Repunte
Reg. Officer II
OCCR (Counter 3)

Jehans Capada
Registration Officer I
OCCR (Counter 4)

Alternate: Eva Laput
Reg. Officer III
OCCR

2. Pay the required fees at the Cashier Section by showing the Order of Payment.2.0 Accept the payment based on the Order of Payment
2.1 Issue the Official Receipt
Legitimation – P200.00
Affidavit Fee – P50.00
10 minutesCashier
CTO – Cashier Section
3. Go back to the OCCR staff for processing of the documents.3.0 Check the Official Receipt
3.1 Register the Affidavit of Legitimation in Legal Instrument Book
3.2 Prepare the COLB for annotation
None10 minutes

Claire Repunte
Reg. Officer II
OCCR

Jehans Capada
Registration Officer I
OCCR

4.4.0 Mail to PSA ManilaP145.00 (subject to change based on courier rate)2 days 23 hours 10 minutes 
5. Wait5.0 Advise client to secure a PSA copy of the annotated COLB after 2 to 3 monthsNone10 minutes

Claire Repunte
Reg. Officer II
OCCR

Jehans Capada
Registration Officer I
OCCR


TOTAL: P395.00
PROCESSING TIME: 3 days


5. Registration of Application for Marriage License

Marriage License is a mandatory document to be secured by individuals who wish to get married.
Office or Division: Office of the City Civil Registrar (OCCR)
Classification: Highly Technical
Type of Transaction: Government to Citizen (G2C)
Who may avail: Couples who are both/either is a resident of City of Naga, Cebu


CHECKLIST OF REQUIREMENTS

REQUIREMENTSWHERE TO SECURE
1. Duly filled out hand-written Application for Marriage License – Municipal Form No. 90 (Form No. 2), Revised January 2007 – 1 original copyOCCR
2. Certificate of Compliance on Pre-Marriage Orientation and Certificate of Marriage Counseling (for applicants 25 years old and below) with attached Official Receipt of P150.00Office of the City Population Officer – Vicente Mendiola Center for Health
3. Certificate of Live Birth (PSA copy)PSA / City of Naga BREQS Outlet
4. Certificate of No Record of Marriage (CENOMAR)PSA Outlet / City of Naga BREQS Outlet
5. Barangay Certificate of Residency or Voter’s CertificateBarangay Hall / COMELEC
6. Advice of Parents (for applicants 21–25 years old); Consent of Parents (for 18–20 years old)Local Civil Registrar
7. Valid ID of applicants and parents (if applicable)Government or Private Institutions
8. Community Tax Certificate (CEDULA) – OriginalCity Treasurer’s Office / Barangay Hall
9. Death Certificate of spouse (for widow/widower)PSA / Local Civil Registrar
10. Certificate of Legal Capacity to Contract Marriage (for foreigners)Diplomatic or Consular Office in the Philippines
11. Passport (for foreigners)Foreigner Applicant
12. Divorce Decree (in English version, for divorced foreigners)Foreigner Applicant
13. Naturalization Papers (for naturalized foreigners)Foreigner Applicant
14. Certificate of Finality of Annulment (for annulled marriages)Court
15. Certificate of Marriage with annotation (for annulled marriages)PSA
16. Certificate of Registration of Court Decree (for annulled marriages)Local Civil Registrar
17. Affidavit of Explanation (if there are discrepancies in the documents)Law Office

SERVICE PROCEDURE

CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit the duly filled out application and complete documents to Counters 2 or 3 for initial assessment and verification.1.0 Receive and assess documents
1.1 Issue Order of Payment
1.2 Start processing
None20 minutesJanine Suarez, Assistant Registration Officer (Counter 2)
Claire Repunte, Reg. Officer II (Counter 3)
Alternate: Jehans Capada, Reg. Officer I (Counter 4)
2. Pay the required fee at the City Treasurer’s Office – Cashier Section by presenting the Order of Payment.2.0 Accept payment
2.1 Issue Official Receipt

Filipino:
Application Fee: P183.00
Municipal Form 90: P10.00

Foreigner:
Application Fee: P1,083.00
Municipal Form 90: P10.00

10 minutesCashier – CTO Cashier Section
3. Return to OCCR staff and present the Official Receipt for processing.3.0 Check Official Receipt
3.1 Interview applicants
3.2 Prepare Municipal Form No. 90, Advice/Consent Form (as applicable)
None30 minutesJanine Suarez, Claire Repunte, Jehans Capada, Angelita Generale – OCCR
4. Review and sign Application for Marriage License and applicable Advice/Consent Form.4.0 Advise applicants of 10-day posting period (Rule 48 of A.O. 1 s. 1993)
4.1 Post application for 10 days
4.2 Prepare and sign the Marriage License
P2.00 (Accountable Form No. 54)3 minutes + 10 days + 10 minutesJanine Suarez, Claire Repunte, Jehans Capada
5. Claim the Marriage License5.0 Release the Marriage LicenseNone5 minutesJanine Suarez / OCCR Staff

TOTAL FEES:

  • Filipino Applicants: P195.00

  • Foreigner Applicants: P1,095.00

TOTAL PROCESSING TIME: 10 days, 1 hour, 18 minutes


6. Registration of Court Decree of Judicial Orders

This serves clients with court decisions on the correction of entry/entries concerning the status of a person such as Adoption, Annulment of Marriage, Legal Separation or Declaration of Nullity of Marriage, and Presumptive Death.
Office or Division: Office of the City Civil Registrar (OCCR)
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: Document owner


CHECKLIST OF REQUIREMENTS

REQUIREMENTSWHERE TO SECURE
1. FinalityJudicial Office or Court where the case is filed
2. PetitionJudicial Office or Court
3. DecisionJudicial Office or Court
4. Certificate of Registration of Court DecreeLocal Civil Registrar where the court is functioning
5. Certificate of AuthenticityLocal Civil Registrar where the court is functioning
6. Valid IDGovernment Agencies

APPLICABLE FEES

COURT DECREE / ORDERFEE (PHP)
Adoption500.00
Annulment of Marriage / Legal Separation / Declaration of Absolute Nullity of Marriage1,500.00
Court Order of Correction of Entry on Civil Registry Documents200.00
Presumptive Death1,500.00
Naturalization1,000.00
Voluntary Emancipation of Minors300.00
Judicial Determination of Paternal Affiliation300.00
Custody of Minors and Guardianship300.00
Recognition or Denial of Natural Children300.00
Registration of Foreign Decree by Adoption1,000.00
Aliases2,000.00
Oath of Allegiance of Naturalized Filipino Citizen500.00
Voluntary Renunciation of Citizenship1,000.00
Other Court Decrees / Orders for registration or annotation300.00

SERVICE PROCEDURE

CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit the required documents to the Registration Officer III for assessment and verification.1.0 Receive and check documents for completeness
1.1 Issue Order of Payment if complete
1.2 Start processing
None20 minutesEva R. Laput, Reg. Officer III – OCCR
Alternate: Angelita C. Generale, City Civil Registrar – OCCR
2. Pay the required fees at the Cashier Section by presenting the Order of Payment.2.0 Accept payment
2.1 Issue Official Receipt
Refer to fee table above10 minutesCashier – CTO Cashier Section
3. Return to OCCR staff for document processing.3.0 Check Official Receipt
3.1 Register the Court Decree in the Registry of Court Decrees
3.2 Prepare the Certificate of Live Birth, Death, or Marriage with annotation
None10 minutesEva R. Laput, Reg. Officer III – OCCR
4. Claim the prepared document and endorsement letter for mailing to PSA Manila.4.0 Release the documents for PSA endorsementNone10 minutesEva R. Laput / OCCR Staff

TOTAL FEES: Refer to fee list above
TOTAL PROCESSING TIME: 50 minutes


7. Issuance of Birth, Death and Marriage Certificates (Local Copy)

Any person who was born, married, or died in the City of Naga, Cebu and duly registered in our office may request for a transcription from the registry books or a certified true copy of the Certificate of Live Birth, Death, or Marriage.

Office or Division: Office of the City Civil Registrar (OCCR)
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: An individual person, document owner, resident or non-resident of City of Naga, or duly authorized representative


CHECKLIST OF REQUIREMENTS

REQUIREMENTSWHERE TO SECURE
1. Valid I.D. of the document owner (Original)GSIS, SSS, Pantawid, OSCA, COMELEC, PhilSys, and other government agencies
2. Authorization Letter / Notarized SPA (Original with 3 original signatures), if requester is other than the owner. Must include valid ID of owner (1 photocopy) and representative (original).Owner of the Document
3. Baptismal / Marriage / Death Certificate (for non-record cases – Original)Church
4. Affidavit of Kinship (for the closest surviving relative of the document owner)Law Office
5. Court Order or Letter Request (with investigative or subpoena powers clearly stating the purpose)Court or Government Agency

SERVICE PROCEDURE

CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Proceed to Counters 1 or 5 and present required identification/documents.1.0 Interview the client and search data in the database or registry book.
1.1 Issue the Order of Payment
1.2 Start processing the request
None10 minutesCounter 1: Carmen Encarguez (Admin. Aide I) – OCCR
Counter 5: Maria Carmela E. Baricuatro (Admin. Aide I) – OCCR
Alternate Counters: Janine Suarez, Claire Repunte, Jehans Capada, Yvonne Sasan
2. Pay the required fees at the Cashier Section by showing the Order of Payment.2.0 Accept payment based on Order of Payment
2.1 Issue Official Receipt
₱50.00 – Certified True Copy / Transcription
₱30.00 – Documentary Stamp
10 minutesCashier – CTO Cashier Section 1–5
3. Return to OCCR for processing of the requested document.3.0 Check the Official Receipt
3.1 Print the civil registry document
3.2 Sign the document
None25 minutesSame personnel as above including:
Angelita Generale (City Civil Registrar), Grace Marquez (Reg. Officer IV), Eva Laput (Reg. Officer III), Claire Repunte (Reg. Officer II)
4. Claim the civil registry document.4.0 Release the civil registry documentNone5 minutesAssigned staff at Counters 1–6

TOTAL FEES: ₱80.00
TOTAL PROCESSING TIME: 50 minutes


8. Change of First Name in the Certificate of Live Birth

(R.A. 9048 allows the City Civil Registrar to change a person’s first name in the COLB without a judicial order.)

Office or Division: Office of the City Civil Registrar (OCCR)
Classification: Highly Technical
Type of Transaction: Government to Citizen (G2C)
Who may avail:

  • A person of legal age (18 years old and above) with direct and personal interest in the record.

  • Owner of the record

  • Owner’s spouse, children, parents, brothers, sisters, grandparents, guardian, or any other person duly authorized by law or by the owner


CHECKLIST OF REQUIREMENTS

No.RequirementWhere to Secure
1PSA and Local copy of Certificate of Live Birth (COLB)PSA / City of Naga BREQS and other outlets
2NBI and Police Clearance with A.K.A. statement and Barangay ClearanceNBI Office, Police Station, Barangay Hall
3Publication in Local Newspaper or newspaper clippings (once a week for two consecutive weeks) (National Newspaper for Migrant Petition)Publishing Company / Newspaper
4Affidavit of Publication by the PublisherPublishing Company / Newspaper
5At least two (2) supporting documentary evidences where correction is based, such as:
– Baptismal Certificate
– If married, Marriage Certificate
– Voter’s Registration Record
– Transcript of Records (TOR)
– Form 137
– PhilSys ID
Church, PSA, COMELEC, Schools, Fixed Registration Center, Gaisano South, Colon Cebu City
6Certificate of Employment with no pending administrative case (if employed) or Affidavit of Unemployment (if unemployed)Employer / Document Owner
7Special Power of Attorney (SPA) – if Petitioner is not of direct or personal interestLaw Office

CLIENT STEPS & AGENCY ACTIONS

StepClient ActionsAgency ActionsFees to be PaidProcessing TimePerson Responsible
1Submit required documents to Registration Officer III for initial assessment and verification1.0 Receive documents, check completeness
1.1 Issue Order of Payment if all documents submitted
1.2 Start processing request
None30 minutesEva Laput (Reg. Officer III)
Alternates: Angelita Generale (City Civil Registrar), Claire Repunte (Reg. Officer II)
2Pay required fees at Cashier Section by showing Order of Payment2.0 Accept payment based on Order of Payment
2.1 Issue Official Receipt
– P3,000.00 (Service Fee for Migrant Petition)
– P1,000.00
10 minutesCashier CTO – Cashier Section 1-5
3Return to OCCR staff3.0 Check Official Receipt
3.1 Prepare OCCR Petition Paper for client review and signature
3.2 Prepare Notice for Publication and other documents
None5 minutes + 30 minutesEva Laput (Reg. Officer III)
4Get Notice of Publication4.0 Release Notice of Publication
4.1 Advise client to publish for 2 consecutive weeks and return with proof
None5 minutes 
5Submit proof of publication (Affidavit and clippings) to OCCR5.0 Receive and review proof of publication
5.1 Evaluate petition and render decision
NoneWithin 5 working days from receipt of Affidavit of PublicationAngelita Generale (City Civil Registrar)
6Wait feedback from OCCR staff6.0 Forward petition to PSA Manila for CRG’s actionNoneRefer to PSA Citizen’s Charter (approx. 6 months)Angelita Generale (City Civil Registrar)
6.1 Receive action taken by Civil Registrar General (CRG)None10 minutesEva Laput (Reg. Officer III)
6.2 Inform client about status of petition from PSANoneDay after receipt of approvalEva Laput (Reg. Officer III)
7Go back to OCCR7.0 Issue Order of PaymentNone5 minutesEva Laput (Reg. Officer III)
8Pay required fees at Cashier Section by showing Order of Payment8.0 Accept payment based on Order of Payment
8.1 Issue Official Receipt
– P300.00 (Finality)
– P80.00 (Civil Registry Document)
10 minutesCashier CTO – Cashier Section
9Return to OCCR for processing and release of Certificate of Finality and annotated civil registry document9.0 Check Official Receipt
9.1 Issue Certificate of Finality and annotated civil registry document
9.2 Forward approved petition with finality and certified true copies to PSA Provincial Office
None5 minutes + 30 minutes (average twice/month)Eva Laput (Reg. Officer III)

TOTAL FEES: ₱3,380.00 (includes P1,000.00 Service Fee for Migrant Petition)

PROCESSING TIME: Approximately 7 months, 6 days, 2 hours, and 35 minutes

9. Petition for Correction of Clerical Error (R.A. 9048)

Correction of clerical or typographical error/s in any entry/ies in civil registry documents, except for changes in sex, age, nationality, and status.

Office or Division: Office of the City Civil Registrar (OCCR)
Classification: Highly Technical
Type of Transaction: Government to Citizen (G2C)
Who may avail:

  • Any person of legal age with direct and personal interest

  • Owner of the document

  • Owner’s spouse, children, parents, siblings, grandparents, guardians, or duly authorized representatives


CHECKLIST OF REQUIREMENTS

REQUIREMENTSWHERE TO SECURE
1. PSA and Local copy of the erroneous document (Birth, Death, or Marriage Certificate)PSA / City of Naga BREQS or Local Civil Registrar
2. Two (2) supporting documents where the correction will be based on, such as: Baptismal Cert., PhilSys ID, Voter’s Record, Parents’ Birth/Marriage Cert., Siblings’ Birth Cert., Marriage Cert. of petitioner (if married), Child’s Birth Cert. (if applicable)Church, PSA, COMELEC, Schools, Fixed Registration Center (3rd Flr., Gaisano South, Colon, Cebu City)
3. Valid IDs of the document ownerGSIS, SSS, PhilHealth, Pag-IBIG, Company ID, PhilSys, etc.
4. Special Power of Attorney (SPA) – if petitioner is not directly related to the recordLaw Office
5. Other supporting documents required depending on the kind of errorClient

SERVICE PROCEDURE

CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit required documents to Registration Officer III1.0 Review and assess documents
1.1 Issue Order of Payment
1.2 Start processing
None30 minutesEva Laput, Reg. Officer III
Alternate: Angelita Generale, Claire Repunte
2. Pay fees at the Cashier Section2.0 Accept payment
2.1 Issue Official Receipt
₱1,000.00
₱500.00 (Service Fee for Migrant Petition)
10 minutesCashier, CTO Section 1–5
3. Return to OCCR3.0 Check OR
3.1 Prepare Petition Paper
3.2 Post for 10 days
3.3 Evaluate Petition and render decision
None30 minutes + 10 days + 1 working dayEva Laput / Angelita Generale
4. Claim the acted Petition4.0 Release petition
4.1 Forward to PSA-OCRG (Manila)
4.2 Receive CRG decision
4.3 Inform client
None10 minutes + 6 months average wait + 10 minutes feedbackEva Laput, Angelita Generale
5. Return to OCCR for processing of Certificate of Finality5.0 Issue Order of PaymentNone5 minutesEva Laput
6. Pay required fees at Cashier6.0 Accept payment
6.1 Issue OR
₱300.00 (Finality)
₱80.00 (Registry Document)
10 minutesCashier, CTO Section
7. Return to OCCR for release of Finality and Annotated Document7.0 Check OR
7.1 Issue Finality and Annotated Document
7.2 Forward to PSA Provincial Office
None5 minutes + 30 minutes averageEva Laput

TOTAL FEES: ₱1,380.00
+ ₱500.00 Service Fee for Migrant Petition (if applicable)
TOTAL PROCESSING TIME: 6 months, 27 days, 2 hours and 25 minutes


10. Petition for Correction of Clerical Error (R.A. 10172)

Covers correction of clerical error/s in the Certificate of Live Birth (COLB) such as the day and month in the date of birth or sex, without the need of a judicial order.

Office or Division: Office of the City Civil Registrar (OCCR)
Classification: Highly Technical
Type of Transaction: Government to Citizen (G2C)
Who may avail:

  • For correction of day/month: Legal-age owner, spouse, children, parents, siblings, grandparents, guardians, or authorized person

  • For correction of sex: Only the owner personally


CHECKLIST OF REQUIREMENTS

REQUIREMENTSWHERE TO SECURE
1. COLB – PSA and Local CopyPSA / City of Naga BREQS / Local Civil Registrar
2. Form 137 (Earliest school records)School
3. Medical Records (for date of birth correction) OR Medical Certification stating no sex change/transplant (for sex correction)City Health Office
4. Baptismal CertificateChurch
5. Certificate of Employment (no pending admin case) OR Affidavit of UnemploymentEmployer / Law Office
6. NBI and Police Clearance with A.K.A.NBI Office / Police Station
7. Newspaper Publication (2 weeks)Local or National Newspaper
8. Affidavit of PublicationNewspaper
9. Marriage Certificate and Child’s Birth Certificate (if married)Local Civil Registrar
10. Voter’s Registration RecordCOMELEC
11. PhilSys IDPSA / City of Naga BREQS
12. Other documents as required by the registrarClient

SERVICE PROCEDURE

CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submit required documents for initial assessment1.0 Check completeness
1.1 Issue Order of Payment
1.2 Start processing
None30 minutesEva Laput (Reg. Officer III)
Alternates: Angelita Generale, Claire Repunte
2. Pay at Cashier Section2.0 Accept payment
2.1 Issue Official Receipt
₱3,000.00
₱1,000.00 (Migrant Petition)
10 minutesCashier, CTO Section 1–5
3. Return to OCCR3.0 Check OR
3.1 Prepare Petition Paper
3.2 Prepare Notice for Publication
None5 minutes + 30 minutesEva Laput
4. Receive Notice of Publication4.0 Release Notice
4.1 Advise client to publish & return proof
None5 minutesEva Laput
5. Submit Proof of Publication5.0 Review Affidavit and clippings
5.1 Evaluate Petition and render decision
None10 minutes
+ 5 working days
Eva Laput / Angelita Generale
6. Wait for CRG Action6.0 Forward to PSA Manila
6.1 Receive CRG action
6.2 Inform client of status
Refer to PSA Charter6 months avg + 10 minutesAngelita Generale / Eva Laput
7. Return for Finality Payment7.0 Issue Order of PaymentNone5 minutesEva Laput
8. Pay at Cashier8.0 Accept payment
8.1 Issue OR
₱300.00 (Finality)
₱80.00 (Registry Document)
10 minutesCashier, CTO Section
9. Return to OCCR for release9.0 Check OR
9.1 Release Certificate of Finality & Annotated Document
9.2 Forward to PSA Provincial Office
None5 minutes + 30 minutes avg (twice/month)Eva Laput / Angelita Generale

TOTAL FEES: ₱3,380.00
Add: ₱1,000.00 (Service Fee for Migrant Petition, if applicable)
TOTAL PROCESSING TIME: 6 months, 2 weeks, 6 days, 2 hours and 35 minutes