City Information and Community Relations Department (CICRD)
External Service
1. Promotion of Regular City-wide Events and Activities
Information dissemination and promotion of regular city events and activities at the website, social media, newsletter, and other communication materials.
- Office or Division: City Information and Community Relations Department (CICRD)
- Classification: Simple
- Type of Transaction: G2G, G2C, G2B
- Who may avail: City Government offices, partners, and stakeholders
Checklist of Requirements
| Requirement | Where to Secure |
|---|---|
| Media Release Form (1 copy only) | CICRD |
Client Steps
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Submit filled-up Media Release (MR) Form | 1. Acknowledges receipt of MR Form | None | 5 minutes | Admin. Aide |
| 2. Forward MR Form to the Anchor/Focal Person | None | 5 minutes | Anchor/Focal Person | |
| 3. Review MR draft based on standard for media | None | 10 minutes | Anchor/Focal Person | |
| 4. Forward edited MR draft to the CICRO for review | None | 5 minutes | Anchor/Focal Person | |
| 5. Technical editing of MR draft | None | 20 minutes | CICRO | |
| 6. Finalize the MR | None | 10 minutes | CICRO | |
| 7. Upon approval, forward final MR to anchor/focal person | None | 10 minutes | Anchor/Focal Person | |
| 8. Publish article at social media | None | 10 minutes | Anchor/Focal Person | |
| Total | 1 hour 15 minutes |
2. Photo Documentation
For city events and activities requiring photo documentation.
- Office or Division: City Information and Community Relations Department (CICRD)
- Classification: Simple
- Type of Transaction: G2G, G2C, G2B
- Who may avail: City Government offices, partners, and stakeholders
Checklist of Requirements
| Requirement | Where to Secure |
|---|---|
| Request Slip (1 copy only) | CICRD |
Client Steps
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Submit filled-up Request Slip | 1. Receive the Request Slip | None | 5 minutes | JO Staff |
| 2. Check Request Slip for completeness | 2. Verify accuracy and completeness | None | 5 minutes | CICRO |
| 3. Forward to CICRO for approval | 3. Forwards request for approval | None | 3 minutes | Staff Assistant |
| 4. Upon approval, book request at CICRD | 4. Book the request in CICRD calendar | None | 5 minutes | JO Staff |
| 5. Facilitate photo documentation | 5. Facilitate photo documentation | None | 30 minutes | Anchor/Focal Person |
| 6. Submit photos to activity/event report | 6. Submit photos as an attachment | None | 10 minutes | Anchor/Focal Person |
| Total | 58 minutes |
3. Website/Facebook Page Posting
For publication of articles or documents on the city’s website or social media.
- Office or Division: City Information and Community Relations Department (CICRD)
- Classification: Simple
- Type of Transaction: G2G, G2C, G2B
- Who may avail: City Government offices, partners, and stakeholders
Checklist of Requirements
| Requirement | Where to Secure |
|---|---|
| Request Slip (1 copy only) | CICRD |
Client Steps
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Submit filled-up Request Slip | 1. Receive Request Slip for publication | None | 3 minutes | JO Staff |
| 2. Check the Request Slip for completeness | 2. Check completeness and accuracy of information | None | 10 minutes | CICRO |
| 3. Forward to CICRO for approval | 3. Forward for approval | None | 3 minutes | Staff Assistant |
| 4. Upon approval, publish the article/file | 4. Publish article/document/file on website/social media | None | 10 minutes | Anchor/Focal Person |
| Total | 26 minutes |
4. Management of LGU Information/Data
For requesting LGU data and information.
- Office or Division: City Information and Community Relations Department (CICRD)
- Classification: Simple
- Type of Transaction: G2G, G2C, G2B
- Who may avail: City Government offices, partners, stakeholders, and the public
Checklist of Requirements
| Requirement | Where to Secure |
|---|---|
| Request letter addressed to the City Mayor | NA |
Client Steps
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Forward request letter to CICRO | 1. Acknowledge receipt of request | None | 3 minutes | Admin. Aide |
| 2. CICRO reviews request letter | 2. Review request and clarify if necessary | None | 10 minutes | CICRO |
| 3. Clarify and approach concerned offices | 3. Staff approaches offices for data/information | None | 30 minutes | Staff |
| 4. Inform client when data is available | 4. Notify client of data availability | None | 10 minutes | CICRO |
| Total | 1 hour 6 minutes |
5. Information Dissemination, Education, and Communication During and After Calamities
Disseminating information during and after natural or man-made calamities.
- Office or Division: City Information and Community Relations Department (CICRD)
- Classification: Simple
- Type of Transaction: G2G, G2B
- Who may avail: City Government offices, partners, and stakeholders
Checklist of Requirements
| Requirement | Where to Secure |
|---|---|
| Technical Report from CDRRMO/CENRO | CDRRMO and CENRO |
Client Steps
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Submit technical report of calamity | 1. Review the report for accuracy | None | 10 minutes | Admin. Aide |
| 2. Review and forward to CICRO for approval | 2. Review and forward report for approval | None | 3 minutes | Focal Person |
| 3. Final review by CICRO | 3. Review and validate the report | None | 10 minutes | CICRO |
| 4. Forward to LCE for clearance | 4. Forward report to LCE for clearance | None | 20 minutes | CICRO |
| 5. Final approval, and publication of advisory | 5. Release the advisory/press statement | None | 10 minutes | Admin. Aide |
| Total | 1 hour 1 minute |