Human Resource Division – External Services
Welcome to the Human Resource Division’s External Services page. Below are the services we offer, including the process, requirements, and steps for availing them.
1. Issuance of Service Record
This service is for preparing Service Records for employees, both current and past (including separated employees), upon request by the respective employee or their authorized representative.
- Office/Division: Human Resource Division (HRD)
- Classification: Simple
- Type of Transaction: G2C (Government to Citizen)
- Who may avail: Existing and former employees
Checklist of Requirements:
- Authorization Letter (if the requestor is not the employee)
- ID of the employee and authorized person (SSS, GSIS, COMELEC, Passport, Postal, or any government-issued ID)
Client Steps:
| Client Steps | Agency Actions | Fees to Be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Employee/Authorized Representative logs the request and completely fills in the required data | 1. Verifies the entry and advises the client for any discrepancy | None | 2 minutes | Admin Aide |
| 2. Wait while the Service Record is prepared | 2. Prepares the Service Record | None | 25 minutes (for records with no discrepancy) | Admin Aide |
| 3. Reviews the Service Record | 3. Endorse the Service Record for HRMO’s signature | None | 5 minutes | HRMO |
| 4. Wait while the document is reviewed and signed by HRMO | 4. HRMO reviews and signs the Service Record | None | 10 minutes | HRMO |
| 5. Receives the Service Record for Mayor’s signature | 5. Releases the Service Record and lets the employee/representative sign the HR copy | None | 2 minutes | Admin Aide |
Total Processing Time: 44 minutes
2. Issuance of Certificate of Employment
This service provides a certification stating that an individual has been employed by the agency at a particular period, along with their pay/rate and duties (if applicable).
- Office/Division: Human Resource Division (HRD)
- Classification: Simple
- Type of Transaction: G2C
- Who may avail: Existing and former employees
Checklist of Requirements:
- Authorization Letter (if the requestor is not the employee)
- ID of the employee and authorized person (SSS, GSIS, COMELEC, Passport, Postal, or any government-issued ID)
Client Steps:
| Client Steps | Agency Actions | Fees to Be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Employee/Authorized Representative logs the request and completely fills in the required data | 1. Verifies the entry, advises the client for any discrepancy, and indicates a control number | None | 2 minutes | Admin Aide |
| 2. Wait while the Certificate of Employment is prepared | 2. Prepares the Certificate of Employment | None | 25 minutes (for records with no discrepancy) | Admin Aide |
| 3. Reviews the Certificate of Employment | 3. Revises/Endorses the Certification to HRM Assistant | None | 3 minutes | Admin Officer |
| 4. Wait while the document is reviewed | 4. HRMO IV reviews and signs the Certification | None | 10 minutes | HRMO |
| 5. Receives the Certificate of Employment for Mayor’s Signature | 5. Releases the Certificate of Employment and lets the employee sign the HR copy | None | 2 minutes | Admin Aide |
Total Processing Time: 42 minutes
3. Issuance of Certificate of No Pending Administrative Case
This service provides a certification stating that there are no pending administrative cases against the employee in the HRD records.
- Office/Division: Human Resource Division (HRD)
- Classification: Simple
- Type of Transaction: G2C
- Who may avail: Existing and former employees
Checklist of Requirements:
- Authorization Letter (if the requestor is not the employee)
- ID of the employee and authorized person (SSS, GSIS, COMELEC, Passport, Postal, or any government-issued ID)
Client Steps:
| Client Steps | Agency Actions | Fees to Be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Employee/Authorized Representative logs the request and completely fills in the required data | 1. Verifies the entry, advises the client for any discrepancy, and indicates a control number | None | 2 minutes | Admin Aide |
| 2. Wait while the Certification is prepared | 2. Prepares the Certification | None | 25 minutes (for records with no discrepancy) | Admin Officer |
| 3. Reviews the Certification | 3. Revises/Endorses the Certification to HRMO IV | None | 3 minutes | Admin Aide |
| 4. Wait while the document is reviewed | 4. HRMO IV reviews and signs the Certification | None | 10 minutes | HRMO |
| 5. Receives the Certification | 5. Releases the Certification and lets the employee sign the HR copy | None | 2 minutes | Admin Aide |
Total Processing Time: 17 minutes
4. Filing of Grievance
This service is for facilitating and processing the filing of grievances against the agency or any official within the agency regarding mismanagement or unfair practices in the office.
- Office/Division: Human Resource Division (HRD)
- Classification: Complex
- Type of Transaction: G2C
- Who may avail: All employees
Checklist of Requirements:
- Completely filled-in Grievance Form (available at HRD)
Client Steps:
| Client Steps | Agency Actions | Fees to Be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Submit Letter of Complaint or Grievance Form | 1. Receive document and check for incident details or conduct an initial interview to determine validity and jurisdiction of complaint/case | None | 10-30 minutes (depending on the complaint) | Admin Officer, HRMO |
| 2. Receive information on the process | 2. Facilitate the process of settling or answering the complaint | None | Depending on the seriousness of the case | Admin Officer, HRMO |
| 3. Get or provided with the result of the complaint | 3. Inform both complainant and person complained of the result and issue necessary documents | None | As per case resolution | Admin Officer |