🏛️ Information Technology Center – LGU City of Naga
📌 Mission
The mission of the Information Technology Center is to promote and support the LGU-City of Naga’s use of Information Technology. We aim to provide the community with seamless access to technology resources and information while developing a robust infrastructure that fosters the vision of a Smart City.
📌 Vision
We envision a future where technology empowers governance and the community. Our goal is to establish a comprehensive IT infrastructure, maintain a highly efficient operational environment, and deliver quality, cost-effective, and reliable technology services for all.
Information Technology Center Services
1. Request for Technical Assistance to Different Units on Various IT Concerns
Description:
Provide assistance to all internal transactions, including software and hardware concerns.
Office or Division: Information Technology Center
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: LGU-Employees
Checklist of Requirements
- Request for Repair and Maintenance Form – GSO
Client Steps and Agency Actions
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Request for technical assistance | 1. Provide the Request for Inspection Form (RFIF) | None | 5 minutes | Computer Programmer / Admin. Aide JO Staff |
| 2. Fill up the RFIF | 2. Receive the RFIF | None | 20 minutes | Computer Programmer / Admin. Aide |
| 3. Wait for the schedule of inspection | 3. Set a Schedule | None | 20 minutes | Computer Programmer / Admin. Aide JO Staff |
| 4. Repairs | 4. Diagnose | None | 1 hour | Computer Programmer / Admin. Aide |
| 5. Waiting for the Repair | 5. Repair | None | 2 hours | – |
| TOTAL | 3 hours and 45 minutes |
2. Request for Inspection of Purchased and Delivered IT Goods and Services
Description:
Inspection of purchased and delivered ICT equipment and goods in different offices.
Office or Division: Information Technology Center
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: LGU-Employees
Checklist of Requirements
- Request for Inspection of Purchased Form – GSO
Client Steps and Agency Actions
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Request for Inspection of Purchased and Delivered IT Goods and Services | 1. Provide the Request for Inspection of Purchased and Delivered IT Goods and Services Form | None | 5 minutes | Computer Programmer / Admin. Aide JO Staff |
| 2. Fill up the Request Inspection Form | 2. Receive the Request for Inspection Form | None | 15 minutes | Computer Programmer / Admin. Aide |
| 3. Wait | 3. Set a Schedule | None | 15 minutes | Computer Programmer / Admin. Aide JO Staff |
| 4. Present the Item to be inspected | 4. Perform Inspection | None | 20 minutes | – |
| TOTAL | 55 minutes |
3. Request for Graphics and Media for Requesting Department
Description:
Layouts and designs are created for various activities and programs requested by different LGU offices.
Office or Division: Information Technology Center
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: LGU-Employees
Client Steps and Agency Actions
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Request for Graphics and Media | 1. Provide the Request for Graphics and Media Form | None | 5 minutes | Computer Programmer / Admin. Aide JO Staff |
| 2. Wait | 2. Design and edit the requested graphics and media | None | 1 hour | Computer Programmer / Admin. Aide JO Staff |
| TOTAL | 1 hour and 5 minutes |
4. Request for New Household Card
Description:
Issuance of new Household Cards and replacement of lost Household Cards for residents of 28 barangays in the City of Naga.
Office or Division: Information Technology Center
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: LGU-Employees
Checklist of Requirements
- Purok Certificate – Purok
- Barangay Residency – Barangay Hall
Client Steps and Agency Actions
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Request for Household Card | 1. Provide the Household Information Form | None | 5 minutes | Computer Programmer / Admin. Aide JO Staff |
| 2. Fill up the Household Information Form | 2. Receive the Household Information Form | None | 2 minutes | – |
| 3. For New Household Card: Present the requirements: Purok Certificate, Barangay Residency, and House Picture | 3. Check the requirements for new household card | None | 5 minutes | Computer Programmer |
| 4. Wait for verification | 4. Verify the information and documents | None | 4 minutes | Admin. Aide JO Staff |
| 5. Wait for the Household Card | 5. Print the household card | None | 4 minutes | – |
| TOTAL | 20 minutes |
