🏛️ Information Technology Center – LGU City of Naga
📌 Mission
The mission of the Information Technology Center is to promote and support the LGU-City of Naga’s use of Information Technology. We aim to provide the community with seamless access to technology resources and information while developing a robust infrastructure that fosters the vision of a Smart City.
📌 Vision
We envision a future where technology empowers governance and the community. Our goal is to establish a comprehensive IT infrastructure, maintain a highly efficient operational environment, and deliver quality, cost-effective, and reliable technology services for all.
Information Technology Center Services
1. Request for Technical Assistance to Different Units on Various IT Concerns
Description:
Provide assistance to all internal transactions, including software and hardware concerns.
Office or Division: Information Technology Center
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: LGU-Employees
Checklist of Requirements
- Request for Repair and Maintenance Form – GSO
Client Steps and Agency Actions
Type of Service: Technical Assistance and Repair
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Request for technical assistance | 1. Issue Request for Inspection Form (RFIF) | None | 5 minutes | Computer Programmer / Admin Aide / JO Staff |
| 2. Fill out the RFIF | 2. Receive and log the accomplished RFIF | None | 20 minutes | Computer Programmer / Admin Aide |
| 3. Wait for the inspection schedule | 3. Schedule and inform client of inspection | None | 20 minutes | Computer Programmer / Admin Aide / JO Staff |
| 4. Allow inspection and diagnosis | 4. Conduct inspection and diagnose issue | None | 1 hour | Computer Programmer / Admin Aide |
| 5. Wait for the repair to be completed | 5. Perform necessary repairs | None | 2 hours | Computer Programmer / Admin Aide / JO Staff |
| Total Processing Time: 3 hours and 45 minutes |
2. Request for Inspection of Purchased and Delivered IT Goods and Services
Description:
Inspection of purchased and delivered ICT equipment and goods in different offices.
Office or Division: Information Technology Center
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: LGU-Employees
Checklist of Requirements
- Request for Inspection of Purchased Form – GSO
Client Steps and Agency Actions
Type of Service: Inspection of Purchased and Delivered IT Goods and Services
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Request for inspection of purchased and delivered IT items | 1. Provide the Request for Inspection Form | None | 5 minutes | Computer Programmer / Admin Aide / JO Staff |
| 2. Fill out the Request for Inspection Form | 2. Receive and log the accomplished form | None | 15 minutes | Computer Programmer / Admin Aide |
| 3. Wait for inspection schedule | 3. Schedule the inspection and inform the client | None | 15 minutes | Computer Programmer / Admin Aide / JO Staff |
| 4. Present the item(s) for inspection | 4. Conduct the inspection of item(s) | None | 20 minutes | Computer Programmer / Admin Aide / JO Staff |
| Total Processing Time: | 55 minutes |
3. Request for Technical Assistance for Audio-Visual Presentation (AVP) Setup in Various Venues
Description:
Provide assistance to internal offices or units in the setup and operation of Audio-Visual Presentation (AVP) systems for official functions, meetings, and events.
Office or Division: Information Technology Center
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: LGU Employees
Type of Service: Assistance in Setting Up Audio-Visual Presentations (AVP) in Various Venues
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Request AVP assistance for a scheduled activity/event | 1. Provide the AVP Request Form | None | 5 minutes | Computer Programmer / Admin Aide / JO Staff |
| 2. Fill out the AVP Request Form | 2. Receive and log the accomplished form | None | 10 minutes | Computer Programmer / Admin Aide / JO Staff |
| 3. Wait for confirmation and schedule | 3. Coordinate with the requesting office and finalize the schedule and venue | None | 15 minutes | Computer Programmer / Admin Aide / JO Staff |
| 4. Coordinate on-site during setup | 4. Set up AVP equipment and provide technical support in the venue | None | 1 hour | Computer Programmer / Admin Aide / JO Staff |
| Total Processing Time: | 1 hour and 30 minutes |
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4. Request for Graphics and Media Services
Description:
Provides layout and design services for various official activities, events, and programs as requested by LGU departments or offices.
Office or Division: Information Technology Center
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: LGU Employees
Checklist of Requirements:
Accomplished Request for Graphics and Media Form
Client Steps and Agency Actions
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Submit request for graphics/media | 1. Issue the Request for Graphics and Media Form | None | 5 minutes | Computer Programmer / Admin Aide / JO Staff |
| 2. Wait for the completion of the output | 2. Design, edit, and prepare the requested graphics and media | None | 1 hour | Computer Programmer / Admin Aide / JO Staff |
| Total Processing Time: | 1 hour and 5 minutes |
