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🏛️ Information Technology Center – LGU City of Naga

📌 Mission
The mission of the Information Technology Center is to promote and support the LGU-City of Naga’s use of Information Technology. We aim to provide the community with seamless access to technology resources and information while developing a robust infrastructure that fosters the vision of a Smart City.

📌 Vision
We envision a future where technology empowers governance and the community. Our goal is to establish a comprehensive IT infrastructure, maintain a highly efficient operational environment, and deliver quality, cost-effective, and reliable technology services for all.

Information Technology Center Services

1. Request for Technical Assistance to Different Units on Various IT Concerns

Description:
Provide assistance to all internal transactions, including software and hardware concerns.

Office or Division: Information Technology Center
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: LGU-Employees


Checklist of Requirements

  • Request for Repair and Maintenance Form – GSO

Client Steps and Agency Actions

Type of Service: Technical Assistance and Repair

Client StepsAgency ActionsFees to be PaidProcessing TimePerson Responsible
1. Request for technical assistance1. Issue Request for Inspection Form (RFIF)None5 minutesComputer Programmer / Admin Aide / JO Staff
2. Fill out the RFIF2. Receive and log the accomplished RFIFNone20 minutesComputer Programmer / Admin Aide
3. Wait for the inspection schedule3. Schedule and inform client of inspectionNone20 minutesComputer Programmer / Admin Aide / JO Staff
4. Allow inspection and diagnosis4. Conduct inspection and diagnose issueNone1 hourComputer Programmer / Admin Aide
5. Wait for the repair to be completed5. Perform necessary repairsNone2 hoursComputer Programmer / Admin Aide / JO Staff

| Total Processing Time: 3 hours and 45 minutes |


2. Request for Inspection of Purchased and Delivered IT Goods and Services

Description:
Inspection of purchased and delivered ICT equipment and goods in different offices.

Office or Division: Information Technology Center
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: LGU-Employees


Checklist of Requirements

  • Request for Inspection of Purchased Form – GSO

Client Steps and Agency Actions

Type of Service: Inspection of Purchased and Delivered IT Goods and Services

Client StepsAgency ActionsFees to be PaidProcessing TimePerson Responsible
1. Request for inspection of purchased and delivered IT items1. Provide the Request for Inspection FormNone5 minutesComputer Programmer / Admin Aide / JO Staff
2. Fill out the Request for Inspection Form2. Receive and log the accomplished formNone15 minutesComputer Programmer / Admin Aide
3. Wait for inspection schedule3. Schedule the inspection and inform the clientNone15 minutesComputer Programmer / Admin Aide / JO Staff
4. Present the item(s) for inspection4. Conduct the inspection of item(s)None20 minutesComputer Programmer / Admin Aide / JO Staff

| Total Processing Time: | 55 minutes |


 

3. Request for Technical Assistance for Audio-Visual Presentation (AVP) Setup in Various Venues

Description:
Provide assistance to internal offices or units in the setup and operation of Audio-Visual Presentation (AVP) systems for official functions, meetings, and events.

  • Office or Division: Information Technology Center

  • Classification: Simple

  • Type of Transaction: Government to Citizen (G2C)

  • Who may avail: LGU Employees

Type of Service: Assistance in Setting Up Audio-Visual Presentations (AVP) in Various Venues

Client StepsAgency ActionsFees to be PaidProcessing TimePerson Responsible
1. Request AVP assistance for a scheduled activity/event1. Provide the AVP Request FormNone5 minutesComputer Programmer / Admin Aide / JO Staff
2. Fill out the AVP Request Form2. Receive and log the accomplished formNone10 minutesComputer Programmer / Admin Aide / JO Staff
3. Wait for confirmation and schedule3. Coordinate with the requesting office and finalize the schedule and venueNone15 minutesComputer Programmer / Admin Aide / JO Staff
4. Coordinate on-site during setup4. Set up AVP equipment and provide technical support in the venueNone1 hourComputer Programmer / Admin Aide / JO Staff

| Total Processing Time: | 1 hour and 30 minutes |

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4. Request for Graphics and Media Services

Description:
Provides layout and design services for various official activities, events, and programs as requested by LGU departments or offices.

  • Office or Division: Information Technology Center

  • Classification: Simple

  • Type of Transaction: Government to Citizen (G2C)

  • Who may avail: LGU Employees


Checklist of Requirements:

  • Accomplished Request for Graphics and Media Form


Client Steps and Agency Actions

Client StepsAgency ActionsFees to be PaidProcessing TimePerson Responsible
1. Submit request for graphics/media1. Issue the Request for Graphics and Media FormNone5 minutesComputer Programmer / Admin Aide / JO Staff
2. Wait for the completion of the output2. Design, edit, and prepare the requested graphics and mediaNone1 hourComputer Programmer / Admin Aide / JO Staff

| Total Processing Time: | 1 hour and 5 minutes |