A Center for Health with the passion of providing accessible, efficient, effective, and quality healthcare services with utmost professionalism.
To provide effective and efficient delivery of health services for the welfare, well-being, and satisfaction of the community through:
✅ Competent Health Providers
✅ Health Promotion
✅ Clean, Safe, and Comfortable Facility
✅ Proper Coordination with government and non-government agencies
Description: Physical examination of all persons exhibiting signs and symptoms of any diseases.
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Approach Public Assistance and Complaints Desk (PACD) | 1. Assess client for triaging and giving of priority number | None | 5 minutes | Admin. Aide |
| 2. Submit oneself for vital signs taking | 2. Interview the patient and take vital signs | None | 10 minutes | Admin. Aide |
| 3. Wait for number to be called | 3. Make or retrieve ITR (Individual Treatment Record) | None | 15-30 minutes | Admin. Aide or JO Staff |
| 4. Consult the doctor for treatment of present illness | 4. Interview and examine the patient and give prescription for medication | None | 30 minutes | City Health Officer or OPD Doctor |
Total Processing Time: 1 hour – 1 hour 30 minutes
Description: Provision of medical certificate for work, school, training & travel purposes.
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Undergo Physical Examination | 1. Conduct a thorough Physical Examination | None | 30 minutes | City Health Officer or OPD Doctor |
| 2. Pay to the cashier | 2. Entertain the next patient in line while waiting for the other patient to come back with the O.R. | P30.00 (Encoding & Service Charge) | 10 minutes | Admin. Aide |
| 3. Present the O.R | 3. Prepare Medical Certificate | None | 5 minutes | City Health Officer or OPD Doctor |
| 4. Receive Medical Certificate | 4. Release the Medical Certificate | None | 2 minutes | City Health Officer or OPD Doctor |
Total Processing Time: 47 minutes | Fee: Php 30.00
For Students:
| Client Steps | Agency Actions | Processing Time |
|---|---|---|
| 5. Undergo Physical Examination | 5. Examine the Patient | 15 minutes |
| 6. Wait | 6. Prepare Medical Certificate | 5 minutes |
| 7. Receive Medical Certificate | 7. Release the Medical Certificate | 2 minutes |
Total Processing Time: 22 minutes
Description: Filling out of Death Certificate for persons who died at their homes/residence.
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Bring Death Certificate Form to physician | 1. Fills out Death Certificate Form with the Diagnosis | None | 1 hour | City Health Officer |
| 2. Proceed to City Civil Registrar for registration | 2. (C/O City Civil Registrar’s Office) | None | N/A | N/A |
Total Processing Time: 1 hour
Description: The preparation and provision of prescription & non-prescription drugs to all city constituents free of charge.
| Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1. Get priority number | 1. Provide priority number | None | 2 minutes | Pharmacist or JO Staff |
| 2. Present Prescription & other requirements | 2. Get the prescription & other requirements | None | 2 minutes | Pharmacist or JO Staff |
| 3. Wait | 3. Pharmacist/pharmacy assistant verifies prescription & prepares medicine request | None | 10 minutes | Pharmacist |
| 4. Receive medicines & instructions | 4. Dispense the medicine & provide proper instructions | None | 5 minutes | Pharmacist |
Total Processing Time: 19 minutes
Care given to women during pregnancy.
Office/Division: VMCH – City Health Office / Barangay Health Stations
Classification: Simple
Type of Transaction: G2C
Who may avail: All residents of City of Naga, Cebu
Checklist of Requirements
| Requirement | Where to Secure |
|---|---|
| Mother and Child Booklet/Prenatal Booklet | Barangay Health Center |
| Any Government-issued ID with City of Naga address (e.g., Voter’s ID, Senior Citizen’s ID, SSS ID, City of Naga ID) | Respective office |
| Purok Clearance/Certificate | Purok Leader |
Client Steps
| Client Step | Agency Action | Processing Time | Person Responsible |
|---|---|---|---|
| 1. Approach the Midwife/Nurse | Take vital signs and record in Mother and Child Booklet | 15 minutes | Nurse or Midwife |
| 2. Submit self for prenatal check-up | Assess the baby’s condition | 15 minutes | Nurse or Midwife |
| 3. Wait for prenatal vitamins and tetanus toxoid (TTD) vaccine | Provide prenatal vitamins and immunize with TT vaccine | 5 minutes | Nurse or Midwife |
| 4. Listen to Health Education and coordinate for next visit | Provide health teachings and give schedule for next visit | 5 minutes | Nurse or Midwife |
Total Processing Time: 40 minutes
Provision of vaccines to children under 5 years old.
Office/Division: VMCH – City Health Office / Barangay Health Stations
Classification: Simple
Type of Transaction: G2C
Who may avail: All residents of City of Naga, Cebu
Checklist of Requirements
| Requirement | Where to Secure |
|---|---|
| Immunization Card/Baby’s Booklet | Barangay Health Center |
| Any Government-issued ID with City of Naga address (e.g., Voter’s ID, Senior Citizen’s ID, SSS ID, City of Naga ID) | Respective office |
| Purok Clearance/Certificate | Purok Leader |
Client Steps
| Client Step | Agency Action | Processing Time | Person Responsible |
|---|---|---|---|
| 1. Submit baby of 0–24 months for height and weight taking | Record height and weight in the Immunization Card | 5 minutes | Nurse or Midwife |
| 2. Wait for assessment | Assess and identify vaccines to be given | 2 minutes | Nurse or Midwife |
| 3. Hold baby in a position ready for immunization | Execute vaccination and fill in Immunization Card details | 5 minutes | Nurse or Midwife |
| 4. Receive further instruction for next visit | Provide instructions before returning the Immunization Card | 1 minute | Nurse or Midwife |
Total Processing Time: 13 minutes
Barangay Immunization Schedule
| Barangay | Schedule | Barangay | Schedule |
|---|---|---|---|
| Alpaco | 2nd Thursday | Lutac | 2nd Tuesday |
| Bairan | 3rd Friday | Mainit | 2nd Wednesday |
| Balirong | 2nd Thursday | Mayana | 2nd Monday |
| Cabungahan | 3rd Monday | Naalad | 2nd Monday |
| Cantao-an | 1st Wednesday | North Poblacion | 1st Monday |
| Central Poblacion | 3rd Wednesday | Pangdan | 2nd Thursday |
| Cogon | 1st Tuesday | Patag | 2nd Tuesday |
| Colon | 1st Friday | South Poblacion | 3rd Monday |
| East Poblacion | 1st Wednesday | Tagjaguimit | 2nd Tuesday |
| Inoburan | 3rd Thursday | Tangke | 2nd Tuesday |
| Inayagan | 1st Thursday | Tinaan | 3rd Tuesday |
| Jaguimit | 2nd Friday | Tuyan | 1st Thursday |
| Lanas | 2nd Wednesday | Uling | 2nd Friday |
| Langtad | 3rd Thursday | West Poblacion | 3rd Wednesday |
Collection and examination of sputum samples for TB symptomatics
Office/Division: Office of the City Health Officer
Classification: Simple
Type of Transaction: G2C
Who may avail: All residents of City of Naga, Cebu who are TB symptomatics
Checklist of Requirements
| Requirement | Where to Secure |
|---|---|
| Any of the following: |
Client Steps
| Client Step | Agency Action | Processing Time | Person Responsible |
|---|---|---|---|
| 1. Secure and fill out Sputum Request Form | Provide the form and assist in filling it | 10 minutes | Laboratory Aide |
| 2. Fill up the Sputum Cup | Provide the sputum cup and give instruction for collecting sputum | 5 minutes | Laboratory Aide |
| 3. Claim result | Provide the sputum result (if Negative, give special instructions, if positive, start treatment) | 3 working days | Laboratory Aide |
Total Processing Time: 3 days & 20 minutes
Provision of treatment to clinically and bacteriologically confirmed TB patients
Office/Division: City Health Office
Classification: Simple
Type of Transaction: G2C
Who may avail: All residents of City of Naga, Cebu who are TB symptomatics
Checklist of Requirements
| Requirement | Where to Secure |
|---|---|
| Any of the following: |
Client Steps
| Client Step | Agency Action | Processing Time | Person Responsible |
|---|---|---|---|
| 1. Present the sputum or X-ray result | Instruct the patient on the frequency and duration of taking the medicine | 10 minutes | Nurse |
| 2. Take medicines for the day before going home | Observe the patient | 1 hour | Nurse |
Total Processing Time: 1 hour & 10 minutes
| Description | Details |
|---|---|
| Office/Division | City Health Office |
| Classification | Simple |
| Type of Transaction | G2C |
| Who May Avail | All residents of City of Naga, Cebu who are TB symptomatics |
| Checklist of Requirements | – Naga Voter’s ID/Certificate (Comelec Office–City of Naga) – Naga Community ID (CPDC) – Barangay Clearance (Barangay Hall) – Purok Certificate (Purok) – Referral Slip (Barangay Health Station) |
| Client Steps | Agency Actions | Fees to Be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1 | Submit contacts of bacteriologically confirmed patients | Trace contacts of bacteriologically confirmed patients | None | Upon availability of the patients |
| 2 | Wait for Mantoux Test to be performed | Perform Mantoux Test | None | 5 minutes |
| 3 | Coordinate with TBDOTS Nurse for schedule of next visit | Give instruction for reading of Mantoux test (reading done after 48 – 72 hours) | None | 2 minutes |
| 4 | Consult Doctor for confirmation and final diagnosis | Reads Mantoux Test and further assess patient’s condition | None | 15 minutes |
| Total Processing Time | 22 minutes |
| Description | Details |
|---|---|
| Office/Division | City Health Office – Sanitary Office |
| Classification | Simple |
| Type of Transaction | G2C |
| Who May Avail | Naga and Non-Naga Residents |
| Checklist of Requirements | Original copies of: – X-ray Result (Any DOH accredited Diagnostic Laboratory) – Stool Exam Result – Drug Test Result (Industrial Establishments) – Hepatitis B / Hepatitis A Result (Food Establishments) |
| Client Steps | Agency Actions | Fees to Be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1 | Present requirements to the Officer-in-Charge | Verify validity and completeness of documents/results | None | 3 minutes |
| 1.1 | If results are complete and normal, instruct client to pay at cashier | P50.00 (Personnel/calling fee) employed within the City P30.00 (Health Certificate) employed outside the City | 5 minutes | Cashier CTO |
| 1.2 | If results are incomplete, instruct to comply lacking requirements | None | Sanitation Inspector or JO Staff | |
| 1.3 | If results have abnormalities, refer to City Health Officer/physician for consultation | None | City Health Officer or OPD Doctor | |
| 2 | Present requirements with attached Official Receipt | Gets the documents and conducts interview | None | 3 minutes |
| 3 | Wait for the Health Card to be released | Print and release Health Card | None | 2 minutes |
| Total Processing Time | 13 minutes |
| Description | Details |
|---|---|
| Office/Division | City Health Office – Sanitary Office |
| Classification | Simple / Complex (For bulk applications – more than 30) |
| Type of Transaction | G2B, G2C |
| Who May Avail | Business proprietor and employees within the city |
| Checklist of Requirements | Original copies of: – X-ray Result (Any DOH accredited Diagnostic Laboratory) – Stool Exam Result – Drug Test Result (Industrial Establishments) – Hepatitis B / Hepatitis A Result (Food Establishments) – Official Receipt of Payment for Business Permit with Health Certificate Fee (City Treasurer’s Office – Cashier) |
| Client Steps | Agency Actions | Fees to Be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1 | Present requirements to the Officer-in-Charge | Verify validity and completeness of documents/results | None | 3 minutes |
| 1.2 | If results are complete and normal, instruct to present Official Receipt from Business Permit application | None | None | Cashier CTO |
| 1.3 | If results are incomplete, instruct to comply with lacking requirements | None | None | Sanitation Inspector or JO Staff |
| 1.4 | If results have abnormalities, refer to City Health Officer/physician for consultation | None | None | City Health Officer or OPD Doctor |
| 2 | Present requirements with attached Official Receipt | Gets the documents and conduct interview | None | 3 minutes |
| 3 | Wait for the Health Card to be released | Print and release Health Card | None | 2 minutes |
| 3.1 | Encode bulk Health Card applications (more than 30 Health Cards) | None | 7 days | Sanitation Inspector or JO Staff |
| Total Processing Time | 8 minutes – 7 days & 8 minutes |
| Description | Details |
|---|---|
| Office/Division | City Health Office – Sanitary Office |
| Classification | Simple / Complex (For bulk applications – more than 30) |
| Type of Transaction | G2B |
| Who May Avail | All establishments doing business within the City |
| Checklist of Requirements | Original copies of: – Business Permit Application (New) / Business Permit & Sanitary Permit of the prior year (Renewal) – Official Receipt of Payment for Business Permit with Sanitary Fee (current year) – Current Original Health Certificate of all employees of the establishment including that of the owner for presentation with Official Receipt – Water Microbiological Analysis and Physical-Chemical Water Analysis (if applicable) – Pest Control Certification (if applicable) |
| Client Steps | Agency Actions | Fees to Be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1 | Submit all documentary requirements for evaluation | Check for the validity of all the requirements submitted | None | 10 minutes |
| 2 | Wait for the processing of the Sanitary Permit | Prepare the Sanitary Permit to be signed by the Sanitation Inspector and the City Health Officer | None | 5 minutes |
| 2.1 | Encode bulk Sanitary Permit applications (more than 30 permits) | None | 7 days | Sanitation Inspector or JO Staff |
| Total Processing Time | 15 minutes – 7 days & 15 minutes |
The Certificate of Potability is an official document issued by the City Health Office to water sources, food manufacturers, and residential areas where the water quality meets the standards set by the Philippine National Standards for Drinking Water (PNSDW).
Office/Division: City Health Office – Sanitary Office
Classification: Simple
Type of Transaction: G2B
Who May Avail: Food establishments, bulk water suppliers, ice plants, apartelles/inns, hotels, subdivisions, and industrial establishments within the City of Naga.
| Step | Action | Fees | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1 | Present original and photocopies of requirements | None | 3 minutes | Sanitation Inspector or JO Staff |
| 2 | Pay the corresponding fees | P50.00 (Certificate) P30.00 (Document Stamp) | 5 minutes | Cashier, CHO |
| 3 | Wait for the processing of the Certificate of Potability | None | 2 minutes | Sanitation Inspector or JO Staff |
Total Fees: P80.00
Total Processing Time: 10 minutes
The Transfer Permit is required for every entombment within the City, as mandated by PD 856 regarding the disposal of cadavers.
Office/Division: City Health Office – Sanitary Office
Classification: Simple
Type of Transaction: G2C
Who May Avail: Relatives of the departed individuals.
| Step | Action | Fees | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1 | Present the original Death Certificate | None | 2 minutes | Sanitation Inspector or JO Staff |
| 2 | Pay the corresponding fees | P100.00 (Service Charge) | 5 minutes | Cashier, CTO |
| 3 | Wait for the processing of the Transfer Permit | None | 2 minutes | Sanitation Inspector or JO Staff |
Total Fees: P100.00
Total Processing Time: 9 minutes
Exhumation permits are issued to ensure sanitary procedures are followed in the handling of cadavers and the opening of graves. Exhumation is permitted after 3 years for non-communicable diseases and 5 years for communicable diseases.
Office/Division: City Health Office – Sanitary Office
Classification: Simple
Type of Transaction: G2C
Who May Avail: Relatives of the departed individuals.
| Step | Action | Fees | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1 | Present the registered Death Certificate | None | 2 minutes | Sanitation Inspector or JO Staff |
| 2 | Pay the corresponding fees | P100.00 (Service Charge) | 5 minutes | Cashier, CTO |
| 3 | Wait for the processing of the Exhumation Permit | None | 2 minutes | Sanitation Inspector or JO Staff |
Total Fees: P100.00
Total Processing Time: 9 minutes
Provision of treatment for patients bitten by animals.
Office/Division: City Health Office – Sanitary Office
Classification: Simple
Type of Transaction: G2C
Who May Avail: All residents of City of Naga, Cebu
| Step | Action | Fees | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1 | Submit Animal Bite Referral Form and purok certificates to the City Veterinary Office | None | 5 minutes | City Veterinary Office |
| 2 | Check the requirements and provide a priority number | None | 5 minutes | JO Staff |
| 3 | Wait for the number to be called | None | 10 minutes | City Health Officer |
| 4 | Submit for wound categorization and receive medication/vaccine as needed | None | 15 minutes | City Health Officer |
| 5 | Receive Anti-Rabies vaccine and instructions | None | 10 minutes | Nurse |
Total Processing Time: 45 minutes
Radiographic examinations for further laboratory evaluation.
Office/Division: City Health Office
Classification: Complex
Type of Transaction: G2C
Who May Avail: All Nagahanons (outpatients and inpatients)
| Step | Action | Fees | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1 | Present the requirements | None | 3 minutes | Radiologic Technologist |
| 2 | Pay to the cashier | Refer to attached ordinance | 10 minutes | Admin. Aide |
| 3 | Present the OR to the Rad. Tech. and queue in the X-Ray waiting area | None | 5 minutes | Radiologic Technologist |
| 4 | Wait for name to be called | None | 30 minutes | Radiologic Technologist |
| 5 | Present OR to claim X-Ray official result | None | Day After | Radiologic Technologist |
Total Processing Time: 1 day & 48 minutes
Counseling for couples prior to marriage.
Office/Division: Office of the City Population Development Officer (PopDev)
Classification: Simple
Type of Transaction: G2C
Who May Avail: Engaged Couples
| Step | Action | Fees | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1 | Fill out the Application Form and Marriage Expectations Inventory Questionnaire | None | 15-30 minutes | Admin. Aide |
| 2 | Pay the PMC Fee at City Treasurer’s Office/Infirmary Business Office | P150.00 | 10 minutes | Cashier, CTO |
| 3 | Attend the scheduled PMC | None | 30 minutes | Admin. Aide or JO Staff |
| 4 | Participate in the counseling session | None | 4 hours | City Population Officer – Designated Representatives |
| 5 | Claim the certificate | None | 5-10 minutes | Admin. Aide |
Total Fees: P150.00
Total Processing Time: 5-6 hours
Provision of counseling to couples prior to marriage.
Office/Division: Vicente Mendiola Center for Health – Dental Section
Classification: Simple
Type of Transaction: G2C
Who May Avail: Nagahanons of all ages
| Step | Action | Fees | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1 | Secure priority number with Patient’s dental service form from the security guard on duty | None | 10 minutes | Dental Aide or JO Staff |
| 2 | Wait for your priority number to be called for entry into the dental treatment room | None | 5 – 6 minutes | Dentist |
| 3 | Submit for dental treatment | None | 20 minutes (Varies depending on the case) | Dentist & Dental Aide |
| 4 | If the patient needs a Dental Certificate for various purposes | P30.00 (encoding & service charge) | 5 minutes | Dental Aide |
Total Fees: P30.00
Total Processing Time: 40 – 41 minutes