VISION
A society where the poor, vulnerable, and disadvantaged individuals, families, and communities are empowered for an improved quality of life.
MISSION
To provide social protection and promote the rights and welfare of the poor, vulnerable, and disadvantaged individuals, families, and communities.
To contribute to poverty alleviation and empowerment through social welfare development policies, programs, and projects.
To offer services with or through local government units, government agencies, non-government organizations, people’s organizations, and other members of civil society.
SOCIETAL GOAL
Empowered Nagahans working together to alleviate their way of living and slowly free them from hunger and poverty, as well as have equal access to opportunities.
ORGANIZATIONAL GOAL
To formulate interventions and deliver basic social services and welfare development programs.
Program implementation for the elderly, PWDs, youth, children, and women.
To coordinate with government agencies and NGOs for the promotion and protection of disadvantaged groups in society.
SECTORAL GOAL
Transform the lives of the vulnerable and disadvantaged Nagahans by applying knowledge and skills gained from training through each organizational sector’s goal.
Office of the City Social Welfare and Development Officer
External Services
1. Aid to Individuals/Families in Crisis Situation (AICS)
Description:
Aid to Individual/Families in Crisis Situation (AICS) provides limited assistance (cash) to individuals and families who are unable to function normally due to socio-economic difficulties.
Office or Division:
Office of the City Social Welfare and Development Officer (CSWD)
Classification:
Simple
Type of Transaction:
Government to Citizen (G2C)
Who may avail:
Nagahanon indigent, marginalized, and vulnerable/disadvantaged individuals and families in crisis situations as assessed by the Social Worker.
Checklist of Requirements
- Purok Certificate – From the Purok Official where the client is a member.
- Certificate of Indigency – From the Barangay Captain where the client resides.
- Valid ID of the claimant – Choose one from the following:
- BIR ID, Driver’s License, PRC ID, Voter’s ID, Postal ID, UMID ID, SSS ID, Senior Citizen ID, PWD ID, Solo Parent’s ID, Voter’s Certification, or any Government-issued ID.
- Additional Documents:
- Medical Assistance: Medical Certificate/Abstract, Hospital Bill, and related medical prescriptions.
- Funeral Assistance: Death Certificate, Service Contract.
- Educational Assistance: Recent School Tuition Fee, School ID, or Enrollment Certificate.
Client Steps & Agency Actions
| Client Steps | Agency Actions | Fees | Processing Time | Responsible Person |
|---|---|---|---|---|
| Submit completed forms and required documents. | Review and assess the completeness of the documents. | None | 3 minutes | Admin. Aide |
| If incomplete, inform the client to complete requirements. | None | |||
| If complete, instruct client to proceed to CSWD office for interview. | None | |||
| Conduct assessment based on the interview. | None | 10 minutes | SWO/CSWDO | |
| Return documents signed by the social worker to Mayor’s Office. | None | 3 minutes | Client | |
| Return on the date indicated to claim financial assistance. | Notify client when the cash assistance is ready for release. | None | 5 minutes | Officer in charge |
| Total: 21 minutes |
2. Provision of Social Case Study Report for Referral to Other Social Welfare Agencies
Description:
This service issues a case study report for individuals or families to seek medical, educational, burial, and financial assistance from other social welfare agencies (NGOs/GOs).
Office or Division:
Office of the City Social Welfare and Development Officer (CSWD)
Who may avail:
Nagahanons who are indigent or vulnerable and wish to avail assistance from external agencies.
Client Steps & Agency Actions
| Client Steps | Agency Actions | Fees | Processing Time | Responsible Person |
|---|---|---|---|---|
| Present required documents. | Evaluate submitted documents. | None | 5 minutes | SWO/CSWDO |
| Provide general information (interview). | Intake interview with the client. | None | 20 minutes | SWO |
| Wait for the preparation of the Social Case Study Report. | Prepare the Case Study Report and have it signed by the CSWDO. | None | 35 minutes | SWO |
| Claim the signed Social Case Study Report. | Release the signed report. | None | 5 minutes | Handling Social Worker |
| Total: 1 hour 5 minutes |
3. Provision of Social Case Study Report for Medicolegal Cases
Description:
This service provides case study reports for individuals or families who are victims of abuse, to be used in filing cases or ongoing legal processes.
Office or Division:
Office of the City Social Welfare and Development Officer (CSWD)
Who may avail:
Nagahanons who are victims of abuse (women, children, and youth).
Client Steps & Agency Actions
| Client Steps | Agency Actions | Fees | Processing Time | Responsible Person |
|---|---|---|---|---|
| Present Court Order or Police Request. | Conduct an interview with the client. | None | 30 minutes | SWO |
| Sign the General Information Sheet. | Prepare the General Information Sheet. | None | 20 minutes | SWO |
| Wait for the preparation of the Social Case Study Report. | Prepare the Case Study Report and have it signed by the CSWDO. | None | 35 minutes | SWO |
| Claim the signed Social Case Study Report. | Release the signed report. | None | 5 minutes | Client |
| Total: 1 hour 30 minutes |
4. Issuance of Referral Letters for Public Attorneys Office (PAO) for Legal Assistance
Description:
This service provides referral letters to indigent individuals seeking assistance from the Public Attorney’s Office (PAO).
Office or Division:
Office of the City Social Welfare and Development Officer (CSWD)
Who may avail:
Nagahanons who are victims of abuse (women, children, and youth).
Client Steps & Agency Actions
| Client Steps | Agency Actions | Fees | Processing Time | Responsible Person |
|---|---|---|---|---|
| Submit documents and request certificate. | Conduct an interview. | None | 10 minutes | SWO/CSWDO |
| Sign the General Information Sheet. | Prepare the Referral Form and have it reviewed by the CSWDO. | None | 20 minutes | SWO/CSWDO |
| Wait for the preparation of the Referral Form. | Prepare the Referral Form and issue the certificate. | None | 10 minutes | SWO |
| Sign the logbook and claim the certificate. | Release the prepared Referral Form. | None | 10 minutes | SWO |
| Total: 50 minutes |
5. Issuance of Solo Parents and Senior Citizen’s Identification Cards
Description:
Issuance of identification cards for eligible solo parents and senior citizens.
Office or Division:
Office of the City Social Welfare and Development Officer (CSWD)
Who may avail:
Nagahanons who are 60 years old and above or solo parents with children below 18 years old.
Checklist of Requirements
Senior Citizen Application:
- Purok Certificate, Community Tax Certificate (cedula), Birth Certificate, Voter’s ID, 1×1 Picture, and Filled in Application Form.
Solo Parent Application: - Purok Certificate, Barangay Certification, ID pictures, children’s birth certificate, spouse’s death certificate (if applicable), Voter’s ID, and Application Form.
Client Steps & Agency Actions
| Client Steps | Agency Actions | Fees | Processing Time | Responsible Person |
|---|---|---|---|---|
| Submit documents and fill in the application form. | Review and provide application form. | None | 5 minutes | Admin. Aide CSWD |
| Fill in the form and submit to the appropriate office. | Review forms and instruct the client on ID pickup. | None | 1 week | Admin. Aide CSWD |
| Wait for the application processing. | Home visitation and Social Case Study Report (if solo parent). | None | 1 week | SWO |
| Sign the logbook and claim the ID. | Release the ID after reviewing the logbook. | None | 5 minutes | Admin. Aide CSWD |
| Total: 2 weeks & 10 minutes |
6. Case Conference with Victims of Abuse (Women, Children, and Youth)
Description:
Provide counseling sessions and assistance to victims of abuse.
Office or Division:
Office of the City Social Welfare and Development Officer (CSWD)
Who may avail:
Nagahanons who are victims of abuse (women, children, and youth).
Client Steps & Agency Actions
| Client Steps | Agency Actions | Fees | Processing Time | Responsible Person |
|---|---|---|---|---|
| Report the incident to CSWD. | Intake interview with the client. | None | 15 minutes | SWO |
| Attend counseling sessions. | Provide counseling sessions to the clients. | None | 2-3 hours | Counselor/Social Worker |
| Total: 3 hours 15 minutes |
7. Facilitate Rescue Operation to Victims of Violence
Office or Division: Office of the City Social Welfare and Development Officer (CSWD)
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who May Avail: All Nagahanons who are victims of abuse (women, children, and youth)
Checklist of Requirements:
| Requirements | Where to Secure |
|---|---|
| One (1) copy of Medical Certificate | Attending Physician |
| One (1) copy of Police Blotter | PNP – Women’s Desk |
| NVAW Form | BLGU |
Client Steps:
| Client Steps | Agency Actions | Processing Time | Person Responsible |
|---|---|---|---|
| 1. Request for a rescue operation | Intake Interview | 15 minutes | SWO |
| 2. Wait | Coordinate with PNP – Women’s Desk Personnel | 30 minutes | |
| 3. Wait | Area Visitation | 1 hour |
Total Processing Time: 1 hour & 45 minutes
8. Operation for Naga Youth Holding Center
Office or Division: Office of the City Social Welfare and Development Officer (CSWD)
Classification: Complex
Type of Transaction: Government to Citizen (G2C) and Government to Government (G2G)
Who May Avail: Children in conflict with the law (ages 12-17)
Checklist of Requirements for Admission:
| Requirements | Where to Secure |
|---|---|
| Blotter Report & Court Order for Child | Referring Party (Women Children Protection Desk) |
| Certificate of Discernment | LGU Social Worker |
| Referral Letter | Women Children and Protection Desk |
| Birth Certificate/Other Legal Documents | Parents/Local Civil Registrar/School |
| Recent Medical Certificate | City Health Office/Infirmary |
| Proof of Residency (Barangay Certificate) | Barangay |
Client Steps:
| Client Steps | Agency Actions | Processing Time | Person Responsible |
|---|---|---|---|
| 1. Submit required documents | Checking of documents and issuing the application form | 5 minutes | SWO |
| 2. Undergo body search | Ensure the child does not bring deadly weapons or drugs | 5 minutes | Security Guards/Houseparent |
| 3. Undergo Admission Pre-Conference | Orientation on House Rules, Program and Services | 5 minutes | SWO |
| 4. Undergo quarantine | Health protocols and quarantine | 1 week | Houseparent/Security Guards |
| 5. Subjected to Initial Case Study | Intake Interview to gather other information | 20 minutes | SWO |
| 6. Referral/Discharge from the Center | Reintegration to family/community or referral to rehabilitation | 20 minutes | SWO |
Total Processing Time: 1 week
9. Person’s With Disabilities Affairs Office
Office or Division: Office of the City Social Welfare and Development Officer (CSWD)
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who May Avail: Nagahanon Persons with Disability (PWD)
Checklist of Requirements for Issuance of PWD I.D:
| Requirements | Where to Secure |
|---|---|
| One (1) copy of Purok Certificate | Purok Official |
| One (1) copy of Barangay Certification | Barangay |
| Two (2) 1×1 ID Pictures | Client |
| Voter’s Certificate/Voter’s ID | COMELEC |
| Filled-in PWD Application Form with doctor’s signature | PDAO Building |
| Medical Certificate | From the doctor |
Client Steps:
| Client Steps | Agency Actions | Processing Time | Person Responsible |
|---|---|---|---|
| 1. Submit required documents | Review documents and issue application form | 5 minutes | PDAO Staff |
| 2. Fill out application and submit to PDAO | Review forms and provide the date for ID pickup | 1 week | PDAO Staff |
| 3. Claim PWD I.D | Retrieve logbook for ID claims and release the ID | 5 minutes | PDAO Staff |
Total Processing Time: 1 week
10. Center for Nagahanon Children with Special Needs
Office or Division: Office of the City Social Welfare and Development Officer (CSWD)
Type of Transaction: Government to Citizen (G2C)
Who May Avail: Nagahanon Children with Special Needs/Disabilities
Checklist of Requirements:
| Requirements | Where to Secure |
|---|---|
| One (1) Photocopy of Purok Certificate | Purok Official |
| One (1) Photocopy of Barangay Certification | Barangay |
| One (1) Photocopy of Birth Certificate | Client |
| Two (2) 1×1 ID Pictures | Client |
| Intake Form | CNCSN Building |
| Medical Certificate and Doctor’s Referral | From the doctor |
| Psychological Assessment for SPED | From the doctor |
Client Steps:
| Client Steps | Agency Actions | Processing Time | Person Responsible |
|---|---|---|---|
| 1. Submit documents to CNCSN | Review documents and interview client | 5 minutes | CNCSN Staff |
| 2. Schedule PT or SPED session | Enroll and schedule for sessions | 5 minutes | Physical Therapist/Staff |
Total Processing Time: 10 minutes