External Services of the Office of the City Health Officer – Infirmary
Here is a breakdown of the services provided by the CHO-Infirmary (CHO-I) with the corresponding steps, requirements, and processing times.
1. Encoding of Live Birth and Death Certificates
This service encodes the facts of a person’s birth or death for official registration.
Office/Division: CHO-Infirmary (CHO-I) – Administrative Office
Classification: Simple
Type of Transaction: G2C
Who may avail: Hospitals, Birthing Centers, & Funeral Homes
Checklist of Requirements
- Live Birth Data Sheet – Administrative Office CHO-I
- Certificate of Death – Funeral Homes
Client Steps
| Step | Action | Fees | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1 | Submit the duly filled out and signed certificate | None | 5 minutes | JO Staff |
| 2 | Receive the accomplished certificate | None | 2 minutes | Admin. Aide |
| 3 | Register the certificate at LCRO | P0.00 – P250.00 | 15 minutes | Admin. Aide, Registration Officer CCR |
Total Fees: P250.00
Total Processing Time: 27 minutes
2. Processing of PhilHealth Benefit for Admitted Patients
This service processes the eligibility of patients for PhilHealth benefits.
Office/Division: CHO-Infirmary (CHO-I) – Administrative Office
Classification: Simple
Type of Transaction: G2C
Who may avail: Hospital patients with PhilHealth
Checklist of Requirements
- Claim Signature Form, Claim Form – 2, Claim Form – 3, Claim Form – 4, PhilHealth Member Registration Form, PhilHealth Benefit Eligibility Form/MDR – Administrative Office / Billing Section / Information Section CHO-I
- Statement of Account – Billing / Cashiering Section CHO-I
- Point of Service Registration Slip – Medical Social Worker Office CHO-I
- Certificate of Live Birth – CCR
- Certificate of Marriage – CCR
- Voter’s Certification – COMELEC
- NBI Clearance – NBI Office
Client Steps
| Step | Action | Fees | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1 | Provide necessary forms and fill out required documents | None | 5 minutes | Nurse |
| 2 | Fill out required documents for PhilHealth benefit | None | 30 minutes | Nurse |
| 3 | Submit forms and required documents | None | 5 minutes | Nurse |
Total Processing Time: 40 minutes
3. Medical Certificate Issuance
This service provides medical certificates to patients or their Significant Others (SOs) who request documentation from their current or previous admission.
Office/Division: CHO-Infirmary (CHO-I) – Administrative Office
Classification: Simple
Type of Transaction: G2C
Who may avail: Admitted hospital patients
Checklist of Requirements
- Official Receipt – Billing / Cashiering Section CHO-I
Client Steps
| Step | Action | Fees | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1 | Approach in charge in the administrative office | None | 2 minutes | JO Staff |
| 2 | Pay specified amount for medical certificate | P30.00 | 3 minutes | Admin. Aide, Billing Section |
| 3 | Show Official Receipt (OR) to in charge | None | 5 minutes | JO Staff |
| 4 | Claim the medical certificate | None | 1 minute | JO Staff |
Total Fees: P30.00
Total Processing Time: 14 minutes
4. Newborn Screening Test
Newborn screening tests are performed for infants delivered outside the facility.
Office/Division: CHO-Infirmary (CHO-I) – Administrative Office
Classification: Simple
Type of Transaction: G2C
Who may avail: Infants delivered outside the facility
Checklist of Requirements
- Baby book or Immunization Card – Facility where the infant was delivered
- Payment slip – Administrative Office CHO-I
Client Steps
| Step | Action | Fees | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1 | Show baby book or immunization card, issue request slip and pay | None | 3 minutes | Nurse |
| 2 | Pay for newborn screening test and show payment slip | P1,800.00 | 3 minutes | Admin. Aide, Billing Section |
| 3 | Show OR to nurse for performing the test | None | 5-10 minutes | Nurse on Duty |
Total Fees: P1,800.00
Total Processing Time: 11-16 minutes
5. Claiming of Newborn Screening Test Results
Clients can claim the results of their infant’s newborn screening test after 2-3 months.
Office/Division: CHO-Infirmary (CHO-I) – Administrative Office
Classification: Simple
Type of Transaction: G2C
Who may avail: Infants whose newborn screening tests were performed at the facility
Checklist of Requirements
- Any valid government-issued ID card – Any government agency
Client Steps
| Step | Action | Fees | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1 | Approach in charge in the administrative office | None | 1 minute | Nurse |
| 2 | Retrieve record and provide the result to client | None | 5 minutes | Admin. Aide |
Total Processing Time: 6 minutes
6. Claiming of Official RTPCR Test Results
Issuance of official results to clients who were tested with an RTPCR test.
Office/Division: CHO-Infirmary (CHO-I) – Administrative Office
Classification: Simple
Type of Transaction: G2C
Who may avail: Clients tested with RTPCR at the facility
Checklist of Requirements
- Any valid government-issued ID card – Any government agency
Client Steps
| Step | Action | Fees | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1 | Approach in charge in the administrative office | None | 1 minute | Admin. Aide |
| 2 | Receive result or certification | None | 5-10 minutes | Admin. Aide |
Total Processing Time: 13-18 minutes
7. Hospital Bill Payment
Processing of payment for hospital patients’ statement of account.
Office/Division: CHO-Infirmary (CHO-I) – Billing Section
Classification: Simple
Type of Transaction: G2C
Who may avail: Hospital patients
Checklist of Requirements
- Discharge Slip – Ward Nurse CHO-I
Client Steps
| Step | Action | Fees | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1 | Submit discharge slip | None | 1 minute | JO Staff, Billing Section |
| 2 | Show statement of account to the cashier | None | 2 minutes | Admin. Aide, Billing Section |
| 3 | Pay hospital bill and receive OR | Case to case basis | 1 minute | Admin. Aide, Billing Section |
Total Processing Time: 14 minutes
8. Point of Service Registration for Indigent Patients
This service registers indigent patients with no previous PhilHealth membership to the Point of Service program.
Office/Division: CHO-Infirmary (CHO-I) – Medical Social Office (MedSoc)
Classification: Simple
Type of Transaction: G2C
Who may avail: Hospital patients
Checklist of Requirements
- Discharge Slip – Ward Nurse CHO-I
Client Steps
| Step | Action | Fees | Processing Time | Person Responsible |
|---|---|---|---|---|
| 1 | Approach the medical social officer for an interview | None | 5 minutes | SWO, CSWD |
| 2 | Pay hospital bill and show statement to the cashier | None | 2 minutes | Admin. Aide, Billing Section |
Total Processing Time: 18 minutes